Senior People & Talent Business Partner (Tech Services)

Company Description
Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customersto provide better digital experiences to more than 18 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.
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Job Description
We're looking for a Senior-level People & Talent Business Partner to support our EMEA Technical Services organisation (Customer Success, Solution Consulting, and Professional Services) and to serve as the People Site Leader for our Madrid office.
This is a strategic HR leadership role where you'll partner closely with the Director and VP-level leaders to shape people strategy, strengthen leadership capability, and support a high-performing, customer-facing technical population across EMEA.
As the senior People Leader in Madrid, you'll act as a trusted advisor on employee relations, workplace culture, and leadership standards, partnering closely with our global People&Talent team to ensure consistency, fairness, and compliance.
Responsibilities
Strategic Business Partnership

• Partner closely with Technical Services leaders, advising on organisational design, workforce planning, and talent strategy.
• Lead annual talent reviews, succession planning, and performance calibration processes.
• Anticipate future capability needs in a scaling technical environment.
• Support change, transformation, and restructuring initiatives when needed.

Talent & Performance Leadership

• Strengthen performance management practices to ensure clarity, accountability, and fairness.
• Coach leaders through feedback conversations, development planning, and complex people decisions.
• Identify and develop high-potential talent, partnering on retention and growth strategies.
• Translate engagement insights into actionable, meaningful plans.

Employee Relations & Compliance

• Support and manage employee relations matters across Spain and other EMEA countries in a fair, practical, and consistent way.
• Work closely with Legal and the global People & Talent team when handling sensitive situations.
• Support leaders through terminations, organisational changes, and conflict relations, helping them make balanced, well-considered decisions.

Madrid Site Leadership

• Act as the senior People leader for the Madrid office.
• Help foster an inclusive, high-engagement, and high-performance culture.
• Ensure alignment between global People practices and local implementation.
• Be a visible, approachable presence in the office for both leaders and employees.

Qualifications

• 12+ years of progressive HR experience, including time spent as a senior HR Business Partner or HR Leader in a multinational B2B SaaS or enterprise technology environment.
• Experience supporting Director and VP-level stakeholders, ideally within customer-facing or technical organisations.
• Strong experience leading: Talent review and succession planning cycles; Performance calibration processes; Organisational design and workforce planning initiatives; Complex employee relations questions.
• Solid knowledge of Spanish labour law; exposure to other EMEA countries is a plus.
• Strong business acumen and confidence in influencing senior stakeholders.
• Analytical mindset with a thoughtful, data-informed approach.
• Business-level fluency in Spanish and English.

Please apply with a version of your CV in English.
Additional Information
We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers' IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.
With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees 'Nexthinkers' and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.
If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer:

• Permanent Contract and a competitive compensation package.
• Amazing centrally located offices near the Bernabeu Stadium.
• Private Health Insurance (Sanitas) and daily meal vouchers of 11 EUR
• Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding.
• Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 23 days of holidays we offer) plus 3 company-paid volunteer days.
• Up to 25 EUR per month for a gym subscription.
• Flexible compensation plan for childcare & public transportation.
• ‍ Reimbursement of up to 50% of the cost of English & Spanish classes.
• Fresh fruit, cookies and soft drinks in the office.
• Regular company and team events like Pizza talks, Team Building activities, Christmas parties, hosting Meetups at the office and more!
• Bonuses for referring successful hires after three months of continuous employment.
• We offer a relocation package to people who are coming from another country.