Senior People Program Manager (m/f/d) - Performance & Growth

Posted 15 Days Ago
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Düsseldorf, Nordrhein-Westfalen, DEU
In-Office
Senior level
Events • Software
Relentlessly building smarter solutions to help event businesses win and seeking driven innovators like you to help
The Role
Lead design, scaling and execution of performance, career, and rewards frameworks. Build job leveling, calibration and people analytics; run high-potential and manager enablement programs; own people tech and collaborate with People, Finance, and leadership to drive transparent growth and rewards.
Summary Generated by Built In
Redefine the future of live entertainment tech

Welcome to vivenu, the global leader in event ticketing tech and one of the world’s fastest-growing live entertainment tech firms. We are transforming event ticketing for global leaders like the Grammys, the Golden Globes, Stanford University and the Hockenheimring turning what was once a simple transaction into a strategic business advantage. Backed by over $65 million in funding, our platform empowers event organizers to own their brand experience, unlock deep data insights, and seamlessly integrate ticketing into their digital infrastructure.

With six offices worldwide and growing, we deliver a customizable, intuitive solution and industry-leading support that simplify even the most complex ticketing challenges – helping organizers deliver exceptional experiences and drive real growth.

Join us and build the future of live entertainment.

About this role:

    Your  Mission: Building & Managing the Frameworks for Excellence. 

    In this newly created role, directly reporting to the VP People, your intial focus will be to build, scale, and refine our Performance & Talent Enablement engine. You will ensure that our "high bar" for excellence is matched by transparent success matrices, reward logics, and high-velocity growth paths. As we scale, you will eventually expand your scope to lead other strategic People Programs, ensuring that every touchpoint of the vivenu journey is designed for maximum impact.

Your responsibilities will be:

    1. Performance, Career & Reward Architecture
  • Program Design & Audit: You evolve and manage our performance cycles and growth frameworks to meet the demands of a rapidly expanding organization. You ensure thorough execution by building high-quality growth & feedback loops and leveraging data-driven insights.
  • Calibration Leadership: You facilitate and lead performance calibration processes across all departments and the entire organization to ensure company-wide alignment.
  • Job Leveling & Career Frameworks: You design, implement, and scale vivenu’s global job leveling and career pathing architecture. You partner with leadership to define clear competency matrices and grading systems, ensuring transparency, equity, and a clear trajectory for talent progression across all departments.
  • Total Rewards Integration: You partner closely with Finance and our Founders to continuously evolve our promotion and bonus logic, ensuring we effectively track, recognize, and reward our top performers.
  • 2. Talent Enablement & Growth Execution
  • High-Potential Programs: You design and manage tailored development initiatives and "Fast Track" programs to accelerate the growth of our top performers and future leaders.
  • Manager Toolkits: You develop enablement programs and operational resources that empower our leads to act as effective coaches. You ensure a consistent leadership experience where high expectations are balanced with high support.
  • Closing Skill Gaps: You identify systemic training needs across the organization and launch targeted learning interventions that empower employees to constantly stay ahead of our performance bar.
  • 3. Scaling & Program Evolution
  • People Tech Ownership: Own and optimize the digital tools that power our people programs, ensuring the experience is seamless and data-driven for every user.
  • Future Program Expansion: Once the performance engine is stabilized, you will take on the design and execution of other key People Programs, acting as a versatile builder for the People Team.
  • 4. Integrated People Experience
  • Collaborative Design: Work closely with the broader People Team, e.g. People Partner and People Ops Team, to ensure our performance and growth philosophy is woven into the entire employee lifecycle.

What you need to succeed in this role:

  • You bring several years of HR experience, including a minimum of 2 years in a similar strategic role within a high-growth/high-performance environment (Series B/C scale-up experience is a strong plus)
  • You have a proven track record of (re)designing and (re)implementing performance and growth systems (e.g., performance feedback cycles, job leveling, career frameworks) 
  • You are comfortable with People Analytics. You know how to use data to identify talent trends, measure the impact of your initiatives, and communicate "the state of performance" to the Executive Team.
  • You are a confident communicator at all levels in German and English. You act as a strategic partner to the VP People and our Founders.
  • You enjoy being part of the daily team life in our Düsseldorf office (5 days a week in year one), using the power of proximity to build relationships and drive initiatives with agility.
  • Experience in management consultancy is a plus.

Why join vivenu?

Live Entertainment Tech
Play a mission-critical role for global brands, redefining fan experiences from festivals to major sports events. Here, you’re part of the business of fun — powered by cutting-edge technology that brings moments to life for millions.

Sustainable Growth
We scale sustainably on a profitable, VC-backed foundation with true product-market fit. This means continuous investment in our people, products, and long-term vision.

Top-tier Team
Collaborate with over 160 dedicated professionals, including leaders from Google, Slack, and Salesforce. Together, we’re shaping the future of live entertainment technology, one decision at a time.

Global DNA
We’re a diverse, merit-driven team spread across six global offices. Talent and impact are what matter here — not hierarchy or background.

Fast Growing, in All Aspects
Sifted consistently ranks us among the fastest-growing scale-ups in Europe. We’re driven by daily learning, shared wins, and collective growth.

Next-Gen Leaders & Insights
Work alongside some of tech’s brightest minds — from Forbes 30 Under 30 founders to Executive of the Year award winners. At vivenu, you’ll help set the standard for the ticketing industry’s future.

vivenu Inclusion Statement
At vivenu, we believe our people define our success – and that we win with bold, diverse minds. The strongest teams are built on different perspectives, experiences, and voices. We’re committed to creating a workplace where everyone feels empowered to contribute, grow, and thrive to shape the future of live entertainment globally.

Check out our mission statement and corporate values here.

Skills Required

  • Several years of HR experience, including a minimum of 2 years in a similar strategic role within a high-growth/high-performance environment
  • Proven track record of designing and implementing performance and growth systems (performance cycles, job leveling, career frameworks)
  • Comfortable with People Analytics; able to use data to identify talent trends, measure impact, and communicate to the Executive Team
  • Confident communicator in German and English at all levels
  • Ability and willingness to work from the Düsseldorf office five days a week in year one
  • Series B/C scale-up experience
  • Experience in management consultancy
  • Experience owning or optimizing people technology/tools
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The Company
HQ: Dusseldorf
150 Employees
Year Founded: 2018

What We Do

Hundreds of thousands of sellers around the globe rely on primary ticketing solutions that haven’t kept up with their needs and expectations. Platforms from the 90s that still feel like we are in the 90s made the jobs of ticket managers worldwide constant miseries. Now there is a better way — customer-centric ticketing! vivenu is a primary ticketing provider that helps event organizers manage, market, and analyze ticket sales from one unified platform. Our mission is to build a ticketing platform that puts ticket sellers first – so they’re empowered to create experiences that people love. We empower organizers to be more efficient, absolutely independent, and fully connected – to say the very least. vivenu is the exclusive ticketing solution for the Grammy Awards, the Special Olympics, FC Schalke 04, Qatar Creates, and many many more. With $65 million in funding from renowned global investors, we’ve set out to revolutionize event ticketing – now and forever. Pumped enough? We are not just another company and we are not looking for people who seek just another job. Ready for personal growth? Join us.

Why Work With Us

Join us to shape the future of live entertainment with purpose and variety. Whether you’re refining innovative product features, creating memorable fan experiences, closing strategic partnerships, or driving customer success — every step at vivenu impacts hundreds of clients and thousands of fans daily. Here, your work truly matters.

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