Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Five9 is harnessing the power of AI to redefine the customer experience industry and our future. To complement our transformation, we are actively seeking a talented and experienced Senior People Partner to be a strategic driver of our People initiatives, aligning them with the critical priorities of our business units. As our Sr. People Partner, you will be a vital member of the People leadership team, entrusted to own and execute talent strategies that unlock the full potential of our teams.
You have a “roll up your sleeves” mentality, paired with the strategic foresight to solve complex problems and deliver impactful results. You are passionate about understanding the intricacies of the business model and providing data-driven perspectives that empower leaders to build and scale high-performing, high-density teams. In this role, you will cultivate influential relationships across the organization, guiding critical management decisions, championing our employees, and strategically anticipating and responding to the cultural and organizational dynamics of a company in transformation.
This is a hybrid role, three days a week in office is required.
Key Responsibilities:
- Strategic Partnership: Collaborate with senior leaders and their leadership teams to translate business strategies and challenges into forward-thinking HR and organizational development actions.
- Organizational Design & Change Leadership: Act as a change agent, guiding leaders and teams through our transformation. Drive organizational design solutions on spans and layers, talent management, and change management.
- Integrated Talent Strategy: Partner effectively with our People Team Centers of Excellence (COEs) to implement programs that are consistent, scalable, and tailored to business needs.
- Data-Driven Insights: Drive informed, objective decision-making by using data to identify trends, diagnose root causes, and develop effective, scalable solutions. You will be expected to conduct analyses and make recommendations that continuously improve our processes and policies.
- Compensation & Performance: Provide strategic compensation guidance, including salary planning, approval of salary actions, promotions, and job re-leveling, ensuring we remain competitive in the talent market.
- Employee Relations: Proactively work with managers and employees to address complex employee relations issues, representing all interests fairly and ensuring a positive, high-performance work environment.
- Employee Engagement: Develop and lead initiatives that drive employee engagement and connection, ensuring our internal communications are aligned with our evolving culture and strategic narrative.
Key Requirements:
- 8+ years of progressive experience as a People Partner, HR Business Partner, or in a related role, with a demonstrated history of building and scaling HR programs, preferably supporting G&A teams in a fast paced global environment
- A Builder and a Problem-Solver: You have a strong "roll up your sleeves" attitude and are comfortable operating in ambiguity and navigating a fast-paced, constantly changing environment.
- Strategic Business Acumen: You are a credible business partner with the ability to understand complex challenges and implement creative, business-oriented solutions.
- Influence & Credibility: You present solutions in ways that are heard, understood, and supported. You can add value-driven insight that positively influences senior management decision-making and are comfortable communicating with clarity and conviction to all levels and cultures.
- Relationship Builder: You possess a natural ability to build and maximize relationships founded on trust and effective communication.
- Data-Driven & Analytical: You have strong analytical, problem-solving, and decision-making skills and are adept at using data to inform your recommendations.
- Project Management Excellence: You have excellent planning, prioritization, and organizational skills, with a proven ability to lead projects and programs to successful completion.
- Agility & Resilience: You can handle competing priorities calmly under pressure and are resilient and adaptable in the face of change.
- Domain Expertise: You have a solid technical knowledge of the HR field, its role within the business, and the related regulatory environment (FLSA, FMLA, ADA, EEOC, etc.).
- A Bachelor’s degree or equivalent practical experience.
Work Location: This role is hybrid. 3 days a week (T, W, TH) in our San Ramon office is required.
As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.
Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.
Our total reward package also includes:
- Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
- Generous employee stock purchase plan.
- Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.
All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Skills Required
- 8+ years of experience as a People Partner or HR Business Partner
- Demonstrated history of building and scaling HR programs
- Strong analytical and problem-solving skills
- Solid technical knowledge of HR field and related regulations
- Bachelor's degree or equivalent practical experience
Five9 Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Five9 and has not been reviewed or approved by Five9.
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Healthcare Strength — Employer-paid employee premiums, multiple plan options, and broad coverage across medical, dental, vision, disability, FSAs, and EAP are emphasized as core elements of the package. These features position healthcare as a standout component of total rewards.
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Equity Value & Accessibility — Equity grants and an ESPP are highlighted as meaningful parts of total compensation. Feedback suggests these stock components can materially enhance overall pay when company performance is favorable.
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Fair & Transparent Compensation — Public job postings include salary ranges and company materials describe formal peer benchmarking of pay. These practices indicate structure and visibility around compensation decisions.
Five9 Insights
What We Do
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately deliver tangible business results including increased revenue and enhanced customer trust and loyalty
