Senior People Partner - Product & Engineering

Posted 5 Hours Ago
Be an Early Applicant
4 Locations
In-Office or Remote
Senior level
eCommerce • Fintech • Payments • Software • Financial Services
The Role
The Senior People Partner will enhance employee experience through research and design of people products, support leaders, and influence key metrics.
Summary Generated by Built In

The People Team

Primer’s People team exists to build a great, sustainable business. We believe our people are our competitive advantage, and our role is to design an employee experience that helps Primigos do their best work.

We have been fully remote and globally distributed since founding in 2019, and we operate with a high-trust, flexible culture. Our People team works with a Product mindset. We take a user-centric approach, prioritise ruthlessly based on ROI, measure impact through clear metrics such as eNPS, eLTV and CAC, and continuously look for smarter ways to work through automation and AI.

We are looking for a Senior People Partner to support our Product and Engineering teams, partnering closely with senior leaders. This is a fully remote role and can be based in the UK, Ireland, or Portugal.

What you’ll do

You’ll own and evolve key parts of our people experience by applying product thinking across the employee lifecycle:

  • Research: Conduct ongoing people product research with leaders, managers and employees to understand needs, behaviours and motivations, building clear user personas.

  • Plan: Identify pain points and moments that matter, translating insights into well-defined problems and hypotheses on the people roadmap.

  • Build: Design and iterate people products such as Career Frameworks, Growth & Development, Total Rewards, Policies and Benefits, starting with MVP solutions and improving through feedback and data.

  • Launch: Ensure people product changes are launched clearly and thoughtfully, creating understanding and emotional connection.

  • Drive adoption: Enable self-service and adoption through high-quality documentation, Looms and targeted training.

  • Partner and support: Coach and advise leaders, managers and employees through complex or sensitive situations, using insights from these moments to continuously improve our people products.

You’ll influence outcomes across key metrics, including employee NPS, retention and time-to-ramp.

What we’re looking for

  • Senior stakeholder partnering: Experience partnering with senior leaders in complex, changing environments, navigating ambiguity with confidence and pragmatism.

  • End-to-end people expertise: Strong grounding across the full employee lifecycle, from onboarding to offboarding.

  • Product-driven mindset: Proven experience building intuitive, tech-enabled, user-centric people products, using first-principles thinking to solve problems at scale.

  • Scale-up experience: Comfortable operating in high-growth, globally distributed organisations, balancing strategic thinking with hands-on execution.

  • R&D exposure: Experience working with Product or Engineering teams is a plus.

We’d love to hear from you if:

  • You love spotting problems and jumping in to solve them - you don’t wait to be told what to do.

  • You’re tech-savvy: you’re comfortable learning and using modern tools to manage workflows in a remote environment (e.g., Notion, Slack, Pitch, Google Workspace, AI tools).

  • You communicate well - we’re a fully remote company and work async a lot!

  • You have a great eye for detail

Our interview process:

The job ad will be open until 29 May, and we will not be reviewing applicants until the week starting 01 June.

Throughout the first part of that week, we will reply to everyone. Successful applicants will be invited to interview with the team, and every single applicant will receive a message with our decision.

If you’re successful at this stage, our typical process is:

  • 45 minute screening interview with a member of our People team

  • 45 minute follow up interview with our VP People

  • 1 hour live task with a member of our People Team

  • 30 minute final interview with a senior leadership team member

Skills Required

  • Experience partnering with senior leaders in complex environments
  • Strong grounding in full employee lifecycle
  • Experience building user-centric people products
  • Comfortable in high-growth, globally distributed organizations
  • Experience with Product or Engineering teams
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The Company
London
166 Employees
Year Founded: 2020

What We Do

Primer is the unified infrastructure for global payments and commerce. With unrivaled freedom and visibility across the payments and commerce ecosystem, Primer equips merchants with the tools to effortlessly optimize performance, build at pace, and capture untapped revenue to achieve unstoppable growth

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