We are seeking a detail-oriented and customer-focused Senior People Operations Specialist to play a critical role in delivering exceptional employee experiences and maintaining operational excellence across our People function. As a key member of the People Operations team, you will serve as a Workday power user and process expert, ensuring the accuracy, integrity, and efficiency of employee data and HR processes.
In this role, you will report to our Head of People Operations and will be responsible for Workday data accuracy while conducting EIB data loads and audits, perform Workday testing, and serve as frontline support for employees and managers for People team related programs. The ideal candidate thrives in a fast-paced, high-growth environment, enjoys solving complex problems, and is passionate about continuously improving people processes and systems.
*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.
Here are some things you’ll do on the job:
- Serve as the first point of contact for employee and manager inquiries related to People programs, policies, processes, and Workday transactions.
- Provide timely and accurate support for employee lifecycle events including hires, transfers, promotions, compensation changes, leaves of absence, and terminations.
- Partner with cross-functional teams to ensure a seamless employee experience across all People Operations processes.
- Identify opportunities to improve service delivery, streamline workflows, and enhance operational efficiency.
- Perform regular audits and data quality reviews to ensure data integrity across Workday and connected systems.
- Partner with HR, Payroll, Benefits, managers, and employees to administer and troubleshoot issues related to leave administration, performance reviews, benefits enrollment, and other People initiatives.
- Maintain organizational structures including supervisory organizations, positions, job profiles, cost centers, and related configurations.
- Support Workday security administration, including role assignments, security reviews, and user access maintenance.
- Execute and validate mass data updates using Enterprise Interface Builder (EIB) and other Workday tools.
- Troubleshoot Workday issues and partner with HRIS, Payroll, Benefits, and IT teams to resolve system and process concerns.
- Conduct testing for Workday releases, enhancements, business process updates, and system changes.
- Maintain accurate employee records and ensure compliance with company policies and applicable employment regulations.
- Develop and maintain process documentation, standard operating procedures, and knowledge articles.
- Bachelor's degree in Human Resources, Information Systems, Business Administration, Finance, or related field (or equivalent experience)
- 4+ years of People Operations, HR Operations, HRIS, or related experience.
- 2+ years of hands-on Workday experience.
- Experience working in complex organizations with multiple business units, local and international employee populations
- Experience processing employee transactions and maintaining employee data in Workday.
- Experience performing EIB data loads and mass data updates.
- Strong analytical, troubleshooting, and problem-solving skills. Knowledge of Workday business processes and employee lifecycle management.
- Excellent attention to detail and organizational skills.
- Strong customer service and communication skills.
The total rewards package at Mercury includes base salary, equity (stock options), and benefits.
Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.
Our target new hire base salary ranges for this role are the following:US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $154,200 – $192,800 USD
US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $138,800 – $173,500 USD
Canadian employees (any location): CAD 145,800 – 182,200
Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.
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Skills Required
- Bachelor's degree in Human Resources, Information Systems, Business Administration, Finance, or related field (or equivalent experience)
- 4+ years of People Operations, HR Operations, HRIS, or related experience
- 2+ years of hands-on Workday experience
- Experience processing employee transactions and maintaining employee data in Workday
- Experience performing EIB data loads and mass data updates
- Experience working in complex organizations with multiple business units and international employee populations
- Strong analytical, troubleshooting, and problem-solving skills with knowledge of Workday business processes and employee lifecycle management
- Excellent attention to detail and organizational skills
- Strong customer service and communication skills
What We Do
Mercury is building banking for startups. We want to power the next generation of companies that will shape American industry.
