IAG GBS (Global Business Services) a part of International Airlines Group (IAG).IAG is one of the world’s largest airline groups with 600+ aircraft carrying more than 122 million customers to 260 destinations across 91 countries each year.IAG brings together leading airline brands Aer Lingus, British Airways, Iberia, Level, Vueling. These are supported by IAG Loyalty that spans all its airlines and beyond, offering the global currency Avios and including BA Holidays, and IAG Cargo which delivers vital goods and produce around the world. These businesses are complementary to its core airline businesses.As the first airline group globally to commit to net zero by 2050, sustainability is a core part of IAG’s strategy.IAG GBS drives efficiency and simplicity in providing centralised solutions in Finance Operations, Financial Planning and Analysis, Tax, Treasury, Audit and Airline services across IAG.We are headquartered in Kraków.
Purpose of the role
Responsibilities
As a Senior People Operations Generalist, you will support the HR department in ensuring and coordinating smooth and efficient business operations. Senior People Operations Generalists have administrative and strategic responsibilities such as advising employees from an HR administration and payroll perspective, creating employment documentation, inputting and auditing personal data, and monitoring compliance with internal working regulations and local labour law.
Accountabilities
Support day-to-day HR operations across the employee lifecycle (onboarding, offboarding, employee data management)
Handle administrative activities for any sort of changes including entering data into HR information systems
Administrate and audit the employees’ database, benefits, compensation and performance management
Provide an effective and dedicated HR advisory service to employees in relation to salary, absence, working time, internal regulations, local policies
Coordinate and manage payroll processes, ensuring accurate employee records, absence tracking, and benefits administration.
Execute activities of performance management logistics and reporting
Partner with external vendors and support HR-related payments and documentation
Draft and execute HR initiatives and procedures related to communication
Prepare and maintain HR reports
Suggest new procedures and policies to improve the efficiency of the People Team and to improve employee experience
Ensure compliance with local labor laws and internal policies; maintain up-to-date documentation on internal systems (e.g. intranet, Knowledge Base Articles)
Participate and coordinate the projects that have for its purpose the implementation of the above improvements
Key Relationships/Interfaces
External:
Payroll, benefits suppliers
Relocation services provider
Consulting partners
Local financial Institutions
National Labour Inspectorate
Internal:
People & Culture Team from all IAG GBS & IAG Transform locations
IAG GBS/ IAG Transform Employees
Finance Team
Counterparts from other OpCos
Required Skills, Qualifications & Experience
Qualifications
Bachelor’s or Master’s degree in Human Resources, Business Administration, or Master of Arts (Master’s degree preferred)
In-depth knowledge of employment laws and HR best practices; familiarity with labor regulations in multiple countries is a strong asset.
Skills
Proficiency in HRIS systems and Microsoft Office Suite (Knowledge on Workday, SharePoint, PeopleOnline is a strong asset)
Advanced organizational skills with the ability to handle multiple assignments and manage time effectively
Detail-oriented and resourceful mindset
Strong understanding of employment laws, regulations, and HR best practices
Excellent interpersonal and communication skills, both written and verbal
Managing the end-to-end employee lifecycle, from hire to retire
Effectively managing ambiguity and responding to evolving priorities
Data Analysis: Including generating reports, interpreting HR metrics
Fluent English (Spanish will be considered an asset)
Experience
Working at a multi-function organisation
Proven experience working in HR department
Working in an environment of change involving people, process and policy
Participation in projects’ implementation is an asset
Knowledge of labour law and regulations
Knowledge of labor laws in the UK, Poland and/or Spain, is a strong asset
Working with HRIS systems
Required Skills, Qualifications & Experience:
What we offer:
The chance to enjoy a challenging career in an exciting, fast-moving environment in a dynamic industry.
The opportunity to work in a multi-cultural environment with great offices in many locations. We aim to provide all our people with a work/life balance, as well as the many benefits offered by a global organisation, including health insurance, pension and performance bonuses.
We are an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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What We Do
IAG GBS is part of International Airlines Group (IAG), one of the world’s leading airline groups and owner of some of the biggest brands in the sky. Since launching in 2014, IAG GBS has transferred and restructured services, implemented group-wide systems, created new ways of working and delivered unprecedented cost savings. Each Group operating company benefits from the IAG GBS centralised model, which delivers economies of scale, generates efficiencies, and drives standardisation and automation. IAG GBS continues to develop and deliver new consolidated services and innovative solutions, supporting the Group’s day-to-day operations, long-term business strategy and transformation. IAG GBS has a significant role to play in supporting IAG’s commitment to reach net zero CO2 emissions by 2050, by leading a programme that will decarbonise IAG’s supply chain. Working with thousands of key suppliers around the world, the dedicated Supply Chain Sustainability Programme will deliver a 20% reduction in the carbon emitted by our suppliers by 2030, and create a carbon net zero supply base by 2050.
