Senior People & Culture Officer

Position: Senior People & Culture Officer

Department: People and Culture

Reports to: Assistant People and Culture Manager
Location: Westlands, Nairobi

Direct Reports: None

Others Reporting Indirectly: None
Job Type: Full-Time, Permanent

About the Role:

The Senior People and Culture Officer is a highly proficient and experienced Senior Officer who forms part of the operational engine of our P&C function. You will be responsible for the seamless execution and management of the entire employee lifecycle, ensuring accuracy, compliance and a positive employee experience. This role is perfect for a detail-oriented P&C professional who excels in a fast-paced environment and is passionate about building efficient systems.

Key Measures of Performance:

The performance of this role holder will be assessed on the basis of the achievements made on:

● Benefits Administration as per specified timelines.

● 100% adherence to People and Culture Procedures and Processes.

● Ensure 100% staff files are ready for Audit.

● Contract and probation management as per the specified timelines.

● 100% adherence Recruitment Process.

● 100% adherence to the new staff on boarding process.

● P&C operational efficiency and compliance.

● Accuracy and timeliness of reporting (P&C metrics, weekly reports).

● Effectiveness of talent acquisition and onboarding processes.

● Successful planning and execution of staff welfare, Employee Assistance Programmes and engagement initiatives.

● Team management and supervisory effectiveness.

● Project management success (e.g., process automation – E.g. HRMIS, Recruitment, Intranet).

● Adherence to strict deadlines, keenness and Service Level Agreements (SLAs).

Key Responsibilities:

P&C Analytics & Operational Reporting:

● Prepare and analyse key P&C metrics reports, including turnover rates, exit interview insights, headcount and diversity statistics to provide data-driven insights.

● Maintain and update recruitment tracker and other P&C trackers with impeccable accuracy.

● Act as a super-user for our P&C systems, leading the onboarding of new staff onto platforms like HRMIS, LMS, ESS, Jira and biometrics.

Talent Acquisition & Onboarding Support:

● Execute the full recruitment cycle for vacant and new positions, including posting adverts, longlisting, shortlists, interviews and negotiations, following the recruitment Standard Operating Procedures within Service Level Agreement.

● Manage candidate communication, including delivering offers and sending regret emails within two weeks of the interview process.

● Draft, issue and manage all employee correspondence, including contracts (permanent, fixed-term, intern), appointment letters, memos and disciplinary letters.

● Conduct comprehensive background checks for successful candidates.

● Own the new hire onboarding process, including preparing documentation, facilitating induction including booking HOD calendars and ensuring a stellar first-day experience.

Compensation, Benefits & Compliance Administration:

● Create new staff and manage payroll changes on HRMIS in readiness for the monthly payroll by the 20th of every month.

● Ensure meticulous and timely compliance with all statutory obligations (NSSF, NHIF, SHIF, NITA, HELB) and maintain all related records.

● Process final dues and manage the offboarding process for exiting employees as per SLA.

● Maintain organized and secure employee files and records, ensuring readiness for internal and external audits. No major Audit gaps identified. Medium and Moderate issues to be resolved within three months from the Audit Report release.

● Ensure compliance with OSH standards with regards to annual audits, OSH training and maintaining the required number of first raiders, fire marshals and OSH committee members.

● Coordinating and minuting of quarterly OSH meetings.

● Ensure P&C operations are compliant to all Company policies & procedures, and labour laws.

● Ensure all leave requests are captured and updated in the leave system and shared with the HODs monthly by the 10th.

Employee Relations, Engagement & Policy Management:

● Support the formulation, implementation and maintenance of P&C policies and SOPs.

● Coordinate staff welfare initiatives, including welfare talks and surveys.

● Submit the P&C Newsletter to ASMPC by 5th of every month and the Quarterly magazine on the 5th of the next month after close on a quarter for review and release by the 10th.

Learning, Development & Safety Coordination:

● Facilitate access to learning by managing the LMS platform, assigning courses (product packs) and tracking completion.

Culture & Identity

⮚ Culture Initiatives & Programs:

Partner with the Assistant People and Culture Manager to ensure.

● Cultural alignment in all business decisions.

● Design and manage company-wide Culture Initiatives that reinforce our values (e.g., company-wide meetings, recognition programs that celebrate values in action, heritage stories, anniversary celebrations).

● Foster Employee Resource Groups (ERGs) and affinity networks to support diversity, inclusion and belonging.

● Create and manage a budget for culture and engagement activities.

● Collaborate with the Internal Communications and People Operations teams to ensure all people-centric communications reflect our cultural tone and voice.