About Aptia
Aptia is a new force in the employee benefits and pensions administration services, on a mission to change the world of administration for the better.
In an underserved market, with huge potential for growth, Aptia serves 1,100 clients in the US and UK markets and will be supported by shared services in India and Portugal - helping more than seven million people live healthier and happier lives.
And we are expanding. Aptia Group is not only fuelled by our investors' backing but also by our commitment to foster the growth and success of our people. At Aptia, we're investing heavily in learning and development, paving unique career paths for our colleagues.
Specialist. Responsive. Thoughtful. These aren't just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term.
If you want to join a sector that never stands still, in a company culture that is agile and that will invest in your career development, we could have your perfect next role.
Job requirements
We are currently seeking an experienced Pensions Analyst to lead on quality service control, maintain standards and who can take the lead on implementing best practice within the team.
This role will play a pivotal part of our service delivery to clients, ensuring that they receive the information when they need it, in a suitable format, enabling them to gain clear information on their benefits and make informed decisions.
This role will work on a hybrid basis from our offices in Leatherhead.
What you will be doing:
Supporting key client relationships and client budgeting as well as peer reviewing complex tasks
Coaching junior members of the team on complex tasks or situations
Leading on process improvement for clients and undertaking quality control calculation reviews on the team’s work
Driving continual improvement around operational effectiveness and client profitability
Ensuring errors, omissions and complaints are handled in line with agreed procedures and timescales, alongside the Administration Service Manager
Presenting periodic reports for clients, regulatory and Trustee boards, including information on all operational work activities
What we are looking for:
Experience within the pensions administration field, able to demonstrate experience improving processes, and a close understanding of complex pensions administration tasks and calculations
Able to take responsibility for the quality and delivery of your own work, able to peer review and provide broader quality control as needed
Organised and able to prioritise effectively
A team player, able to work with and coach others
How to apply
If you are interested in this role, then we’d love to hear from you. Please go ahead and click apply and submit your resume with appropriate contact information.
Aptia is committed to creating a diverse, inclusive and equitable work environment. At Aptia, fostering an equitable and inclusive environment for all our people to flourish is a priority. We are an equal opportunity employer and aim to attract and retain the best people without attention to age, background, disability, ethnic origin, family duties, political affiliation, race, religion, gender and sexual orientation.
If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to reach out to us.
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What We Do
Aptia is a trusted provider of employee benefits and pensions administration services, with offices in the UK and U.S., supported by shared services in India and Portugal. It manages programmes covering over seven million people and serving more than 1,100 clients. Aptia delivers efficient and reliable solutions that ensure the smooth management of pension plans and employee benefits programmes. Our dedicated team of experts combines in-depth knowledge with leading technology to simplify the administration process.
