Senior Pension Specialist

Senior Pension Specialist

Department: Member Experience and Pension Operations

Type: Permanent

Location: Toronto

Posting Date: November 3rd, 2025

At OPTrust, paying pensions today, preserving pensions for tomorrow is our mission and business.

When you choose OPTrust, you join a team of smart, talented people who fuel our success and have a passion for pensions. Everyone at OPTrust – from London, Toronto, and Sydney – makes a meaningful impact, our environment is fast paced, but we find time to have fun and give back to the community as well. Our strength resides in our team members with different backgrounds and perspectives creating an inclusive and fulfilling place to work for everyone.

What OPTrust Offers You

• Unique culture rooted in our core values – collaboration and teamwork, integrity, respect, flexibility, excellence and continuous improvement. 

• A purpose-driven environment where we all work towards the common goal of paying pensions today and preserving pensions for tomorrow. 

• Comprehensive benefits focused on your health and wellness, including dental, vision and extended health benefits, as well as membership in our world-class defined benefit pension plan.  

• A flexible, hybrid work model. 

• A dedicated inclusion, diversity and equity strategy with meaningful opportunities to participate, including our employee-led resource groups. 

• Extensive professional development opportunities and learning initiatives including access to LinkedIn Learning, guest speakers, tuition reimbursement, professional association memberships, leadership development programs, a mentorship program, monthly professional development time and more. 

• A competitive vacation package with additional work-life balance days. 

If you strive for excellence and continuous improvement, value a collaborative and flexible team culture, and approach everything with integrity and respect, then we invite you to apply to join our team!

About the Role

This role is responsible for overseeing key work processes, driving innovation, and delivering actionable business intelligence and inventory management support for the Member Experience and Pension Operations departments. The incumbent will work with complex datasets extracting, transforming, organizing, and translating raw data into actionable insight, data workflows, and work-inventory management tools to help the department  maintain service levels, productivity, and operational standards. This role also develops and oversees the execution of training programs, detects, recommends, and implements solutions to complex data integrity and pension administration issues with employers, internal business support partners, and developers.

What You’ll Do

• Establish and coordinate internal work processes, procedures, and controls related to the cycle of data interfaces and reconciliation, benefits statements, and various standard reporting requirements.

• Build, prepare, and deliver statistical reports and visual presentations that highlight key findings, trends, and recommendations for business process reviews and ongoing data management activities.

• Leverage data to drive strategic decision-making, develop predictive models, and uncover insights that support business goals.  Collaborate with cross-functional teams to solve business problems and deliver impactful, data-driven solutions.

• Ensure data quality, integrity, and governance best practices are followed

• Responsible for ensuring service transactions are managed appropriately, in compliance, service requirements are met, and all supporting documentation is maintained.

• Provides technical information and guidance on matters such as pension legislation, reciprocal transfer agreements, and plan documentation, as well as required administrative procedures.

• Relationship manager for members, employers, and internal business to support and resolve escalated technical and procedural issues.

• Creates communication materials for various audiences, such as members, union groups, employers, prospective employers, and internal staff, for pension administration processes and for pension plan education sessions.

• Designs and develops training programs, training materials, and conducts required training.

• Recommends and implements solutions for complex data integrity and pension administration problems and issues that arise.

• Delivers pension information sessions to members and employers.

What You Bring

• Post-Secondary Degree or Diploma

• Advanced knowledge of pension plan administration and of related legislation/Plan provisions including the OPSEU Pension Plan text, the Pension Benefits Act, the Family Law Act, and federal statutes such as CPP, EI and the Income Tax Act

• Proven experience of database systems operations

• Familiarity with SQL and working relationship with relational database

• Experience building dashboards using Microsoft Power BI or Tableau

• Proficient in research, data analytics and reporting abilities

• Strong working experience with Microsoft Excel

• Effective mathematical aptitude

• Excellent organizational skills.

• Self-starter with solid project leadership skills

• Ability to effectively prioritize and execute work with minimal supervision

• High degree of accountability and personal leadership

• Effective interpersonal, verbal, and written communication skills

• Proven experience in client service orientation to deal effectively with a wide variety of stakeholders with sensitivity, diplomacy, and tact

• Completion of PPAC or CEBS certification is an asset

• Experience in Python, R, or similar programming languages and working experience with artificial intelligence and machine learning is considered an asset

Please submit your application via Workday by November 17th, 2025.

Serving a membership as diverse as ours and investing in a global market means cultivating an environment that embraces inclusion, diversity, and equity in everything we do. OPTrust is an organization engaged in building on our unique and diverse strengths. We know a diversity of backgrounds, cultures, gender identities and perspectives are critical to achieving our shared goals.

If you require accommodation at any time during the recruitment process, please send a message to [email protected], or discuss your needs with the Talent Acquisition Consultant during the telephone screening. We will do our best to work with you and provide appropriate accommodation.

As an organization we’re seeking ways to respond to the Truth and Reconciliation Commission of Canada’s Call to Action 92. We are working with the Canadian Council for Indigenous Business to build bridges with Indigenous communities and partners, and we have created an employee-led Reconciliation Working Group that will work with Indigenous experts to identify a path to reconciliation for our organization.

We thank all interested applicants, however only those under consideration will be contacted.