Senior Pension Analyst

About the Role

We’re looking for a Senior Pension Analyst to join our Global Total Rewards Team, supporting Manulife’s Canadian retirement programs for active and former colleagues.  This role focuses on the administration, compliance and management of all our Canadian retirements plans (DB, DC, RRSP and supplemental).

If you’re passionate about delivering exceptional service, solving complex challenges, and driving process improvements, this role offers an exciting opportunity to make a meaningful impact.

Position Responsibilities:

• Manage day-to-day administration of Manulife’s Canadian pension plans and other savings plans for active colleagues and retirees.

• Coordinate with our outsourced pension administration vendors to ensure data accuracy and proper administration of pension plans.

• Act as a subject matter expert on pension policies, plan rules, and legislative compliance.

• Serve as program manager for designated plans and vendors.

• Support automation initiatives to improve efficiency and enhance service delivery.

• Conduct data analysis to identify issues, determine root causes, and recommend solutions.

• Manage participant escalations and collaborate with internal stakeholders to resolve issues.

• Coordinate with Payroll and vendors to complete time-sensitive pension activities.

• Partner with IT to manage systems and related pension processes.

• Provide guidance and support to employees and retirees regarding pension entitlements and options.

• Manage and/or perform ad-hoc retirement projects for the Global Total Rewards team as necessary.

Required Qualifications:

• 5+ years of experience with Canadian retirement plans for both DB and DC plans.

• Experience managing complex operational and administrative processes.

• Strong knowledge of pension legislation, regulatory requirements, and compliance.

• Demonstrated vendor management and relationship-building skills.

• Strong project management experience.

• Strong data analytics and mathematical skills.

• Proficiency in Microsoft applications, with advanced Excel skills.

• Exceptional attention to detail and accuracy, with ability to self audit. 

• Strong prioritization and organizational skills. 

• Ability to interact effectively and empathically with participants at all levels of the organization. 

• Ability to meet deadlines and manage multiple priorities under pressure.

Preferred Qualifications:

• CEBS or other pension, HR-related designation.

• Previous experience with large Canadian pension recordkeepers.

• Knowledge of pension operations and administration.

• Familiarity with Workday or similar HR systems

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.