About Aptia
Founded to shape the future of pensions, health, and insurance solutions, Aptia is a leading professional services firm dedicated to simplifying complexity for businesses and individuals. We bring together cutting-edge technology and deep industry expertise to help organisations navigate an evolving landscape with clarity and confidence.
With a presence in the US, UK, India, and Portugal, we support over six million people and more than 1,100 clients, delivering solutions that drive efficiency, enhance financial security, and provide peace of mind.
Our strength lies in the combination of smart technology and expert teams, ensuring that managing pensions, health, and insurance is more effective. By focusing on innovation, accessibility, and client success, we help businesses take care of their people, so they can focus on what they do best.
And we are expanding. Aptia Group is not only fueled by our investors' backing but also by our commitment to foster the growth and success of our people. At Aptia, we're investing heavily in learning and development, paving unique career paths for our colleagues.
Specialist. Responsive. Thoughtful. Our values aren't just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term.
Job requirements
The Role
Are you an experienced Senior Pensions Administrator looking for a fresh challenge?
In this role you will play a key role in supporting clients and scheme members through the queries arising from divorce and the financial impact relating to pension benefits. As well as using your expertise to peer review, coach and support other team members.
You will use your technical knowledge to advise on procedural and legislative changes, and support client relationships through maintaining service and disclosure requirements and process improvement.
This role will work on a hybrid basis from our office in Chichester.
What you’ll be doing:
Communicating with clients, scheme members and third parties on complex queries when required via letter, email and telephone.
Gain a thorough understanding of the processes administered in the team and ensure activities are processed in line with the individual scheme rules and legislation.
Updating pensions data and answer enquiries to the required standard using both automated and non-automated manual/system processes across a wide range of schemes.
Perform checking activity as required to support team members and use MI reporting to monitor service levels and disclosures.
Ensuring errors, omissions and complaints are handled in accordance with agreed procedures and within appropriate timescales.
Keep abreast of technical developments, procedural and legislative changes, able to discuss and act upon the implications.
Supporting members of the team with developmental through both peer review and people performance and development.
Building and maintaining standard calculations using excel
What we’re looking for
Experience liaising with members and ideally clients and trustees.
Ability to peer review to a high standard of accuracy.
Strong knowledge of Defined Benefit (DB) schemes and governing legislation issues.
Knowledge of UK pensions legislation
Good communication skills, both written and verbal.
Strong analytical and problem-solving skills.
Able to analyse and improve processes.
Strong Excel skills
How to apply
If you are interested in this role, then we’d love to hear from you. Please go ahead and click apply and submit your resume with appropriate contact information.
Aptia is committed to creating a diverse, inclusive and equitable work environment. At Aptia, fostering an equitable and inclusive environment for all our people to flourish is a priority. We are an equal opportunity employer and aim to attract and retain the best people without attention to age, background, disability, ethnic origin, family duties, political affiliation, race, religion, gender and sexual orientation.
If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to reach out to us.
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What We Do
Aptia is a trusted provider of employee benefits and pensions administration services, with offices in the UK and U.S., supported by shared services in India and Portugal. It manages programmes covering over seven million people and serving more than 1,100 clients. Aptia delivers efficient and reliable solutions that ensure the smooth management of pension plans and employee benefits programmes. Our dedicated team of experts combines in-depth knowledge with leading technology to simplify the administration process.
