P&C Operations Lead

The Opportunity

QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic.

Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.

As we continue to grow as QuidelOrtho, we are seeking a Senior P&C Operations Lead.

**PLEASE SUBMIT CVS IN ENGLISH ONLY**

Summary Of Position:

The first point of contact for portuguese/spanish speaking employees, managers, and other non-employee constituents. The Senior P&C Operations Lead plays a crucial role in supporting the day-to-day operations of the Human Resources department. This position is responsible for ensuring efficient HR processes, managing employee records, and assisting with HR initiatives and programs. The Senior P&C Operations Lead will work closely with the HR team to enhance the employee experience and ensure compliance with company policies and legal requirements. This position will be reporting to a Senior Manager located in the USA.

Major Duties & Responsibilities

60% HR Operations:

• Manage the end-to-end new hire onboarding process, including setup of new employee records, assignment of onboarding tasks, and coordination of orientation.

• Maintain accurate and up-to-date employee records, including personal details & job information.

• Analyze complex information (employee provided, system generated, etc.) to identify problems and root causes. Using system knowledge and understanding of prior case handling, effectively resolve or escalate issues. Communicate resolutions to employees.

• Prioritize and respond to employee requests using case management system; assist other HR Team members with opening, recording, processing, or closing cases in the system; conduct training for HR & Managers to ensure effective use of the system across the teams.

• Effectively describe, initiate, review, edit, approve and/or process Workday requests and transactions. Transactions may include new hire onboarding tasks, rehires, terminations, job changes, personal data changes, compensation changes, benefits changes, and transaction corrections. Ensure data integrity and timely processing of transactions.

• Manage HR systems and databases, ensuring data integrity and confidentiality.

• Train and upskill managers & employees to be proficient on use & maintenance of self-service HR systems.

40% Talent Acquisition:

• Recruiting process end-to-end for positions located across LATAM at all levels. This includes interns & apprentice program.

• Align candidates’ profile with the open position, support in developing of job appropriate behavioral & competency-based interview questions.

• Support in the coaching of hiring managers on interviewing and candidate assessment techniques.

• Identify & share recruitment best practices across business units of focus.

Required Skills:

• Bachelor degree complete

• MBA complete would be a differential

• Strong computer skills required, including word processing, database, and spreadsheet experience (i.e., MS Office).

• Demonstrated ability to maintain a high degree of confidentiality and sensitivity to compliance-related matters.

• Workday experience preferred.

• Ability to handle a high volume of work at times.

• Attention to detail and accuracy is crucial.

• Must be very well organized, accurate, thorough and monitor work for quality.

• Ability to handle multiple tasks with the ability to prioritize required.

• Must be able to effectively interact and communicate with people of diverse backgrounds, cultures, and personalities. Strong interpersonal skills are a necessity.

• Works under general supervision with routine activities and when following established policies and procedures. Receives more detailed instruction on new assignments and issues of a complex nature.

Minimum Years of Related Knowledge, Skills and Abilities Required/Preferred

• Live in São Paulo, BR – hybrid mode 2x office and 3x from home;

• Minimum of 5 years of experience

• English and Spanish advanced (will be managing meetings, interviews and huge interaction with global team)

• Build effective relationships

• Ability to work independently

• Teamwork

• Problem solving

• Results and performance driven

• Sense of urgency

• Follow up and control

Benefits:

• Meal voucher (R$ 1.232 monthly)

• Transportation or parking on office building

• Privite pension plan

• Global bonus

• Annual merit process

• Gympass

• EAP – Employee assistant program

• Health Insurance

• Dental Insurance

• Life Insurance

• Corporate cellphone

• Bday day off

• QuidelOrtho holiday

• Among others