Job Title:
Senior Payment Operations SpecialistLocation:
OH - ColumbusWhat you'll do:
As a Senior Payment Operations Specialist you'll support the enterprise payment processing by executing and monitoring higher-risk and higher complexity payment activities transactions across multiple payment rails to ensure accuracy, timeliness, and adherence to bank controls and policies. In this role you'll be responsible for accurately processing payment transactions, resolving advanced exceptions, and meeting established deadlines while maintaining operational and regulatory compliance. The role partners closely with internal teams such as branches, Treasury Management, Client Support, Risk, Compliance, and Operations leadership to research escalated issues, provide subject‑matter support, and ensure appropriate resolution of payment‑related inquiries. This position serves as an experienced individual contributor within Payment Operations, distinguished by deeper payment expertise, sound judgment within policy, and the ability to support and guide less‑experienced team members.Scheduled hours: 8:30 - 5 pst
- Responsible for supporting the Payment Operations team in processing, verifying, and reviewing payment transactions across multiple payment rails, including higher‑risk or non‑standard activity, ensuring accuracy, timeliness, and adherence to established policies, procedures, and approval limits.
- Perform advanced payment research, resolve complex exceptions or returns, and make informed decisions within defined authority levels. Identify issues requiring escalation and provide clear documentation, analysis, and recommendations to leadership as appropriate.
- Provide advanced operational support to internal customers, respond to escalated inquiries, and act as a resource to teammates by sharing expertise, mentoring less‑experienced staff, and supporting training or knowledge transfer activities.
- Apply regulatory, compliance, fraud, and risk controls to payment processing activities, identify trends or recurring issues, and contribute to continuous improvement efforts, procedure updates, or projects impacting Payment Operations.
What you'll need:
- 3+ years of related experience in Financial Services, Payment Operations, Financial Services, Payment Operations or similar field.
- High school diploma required; Some college or technical training preferred.
- Entry level to intermediate knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
- Entry level to intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
- Entry level to intermediate knowledge of electronic payment transactions and basic exception handling, transaction research, and customer account support activities within defined procedures.
- Ability to apply risk, fraud, and compliance controls to payment processing activities.
- Thrive in operational environments with strict deadlines, demonstrating attention to detail, accuracy, and adherence to documented controls, policies, and risk mitigation practices.
- Ability to exercise sound judgment under time‑sensitive conditions, and supporting continuous improvement, training, or knowledge‑sharing efforts within an operations environment.
- Intermediate speaking and writing communication skills.
Benefits you’ll love:
We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!
About the company:
Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands — Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank — that remain part of the company’s heritage, as well as AmeriHome Mortgage, a Western Alliance Bank Company.
Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email [email protected] or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.
© Western Alliance Bancorporation
Skills Required
- 3+ years of related experience in Financial Services or Payment Operations
- High school diploma
- Some college or technical training
- Knowledge of general banking operations including deposit operations, loan administration, treasury management, or commercial banking products
- Knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards
- Knowledge of electronic payment transactions, exception handling, transaction research, and customer account support
- Ability to apply risk, fraud, and compliance controls to payment processing activities
- Ability to work under strict deadlines with attention to detail and adherence to controls and policies
- Ability to exercise sound judgment under time-sensitive conditions and support continuous improvement and training
- Intermediate speaking and writing communication skills
Western Alliance Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Western Alliance Bank and has not been reviewed or approved by Western Alliance Bank.
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Strong & Reliable Incentives — Feedback suggests annual bonuses are broadly available and can materially lift total compensation when business conditions are favorable. Participation spans many roles beyond executives.
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Equity Value & Accessibility — Equity grants are described as widely accessible to employees at multiple levels, adding long‑term value to the package. This breadth helps align employees with company performance.
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Retirement Support — The 401(k) program is positioned as a standout with an employer match structure viewed as stronger than common offerings. Automatic enrollment reinforces accessibility and participation.
Western Alliance Bank Insights
What We Do
Western Alliance Bancorporation (NYSE: WAL) is one of the country’s top-performing banking companies. Its primary subsidiary, Western Alliance Bank, Member FDIC, offers a full spectrum of tailored commercial banking solutions and consumer products, all delivered with outstanding service by banking and mortgage experts who put customers first. Serving clients across the country wherever business happens, Western Alliance Bank operates individual, full-service banking and financial brands with offices in key markets nationwide.
