Senior Payment Network / Solutions Manager

ROLE AND RESPONSIBILITIES

This role sits within the Business Operations Department and reports to the Head of Operations.

We are looking for a Senior Payment Network Manager who will integrate each Payment service with the Payment Operations and Development Teams and the business areas impacted by the Service. The Payments Network Manager will suit someone who has been responsible for the onboarding of new Payment vendors - from vendor selection to integrating with the business and must have a broad knowledge of different payment methods. You know what constitutes a good service, understand risks and controls, are self-motivated and have a natural desire to want to improve existing processes. The person must be comfortable to challenge the status quo, offer solutions to problems and generate new ideas.

The role will require interaction across multiple Teams and across all CMC Pillars such as: Payment Operations, Client & Broker Services, Business Operations, Client Money Team, Financial Crime, Payments Development and Support Teams.

Core Responsibilities:

• Assist in locating and selecting new vendors for the business through to the implementation of the services.
• Identify market trends and opportunities for strategic differentiation in cross-border payment flows.
• Oversee end-to-end product lifecycle including ideation, compliance, implementation, go-to-market, and performance optimisation.
• Lead contract negotiations, commercial agreements, and onboarding of payment partners and technology providers.
• Work with the CMC Global Payment Operations and Payment Development teams to understand the services each vendor offers and how changes will impact the existing process.
• Manage relationships with Payment vendors. Co-ordinate the resolution of support or technical problems; understand new features and functionalities that could benefit the business, conduct ongoing cost negotiations.
• Create or update all service documentation and communicate changes across affected teams. Documentation to include procedural documentation and process flows and decision trees.
• Execute data analysis on the vendor to ensure service is operating effectively for the business.
• Create a global overview of vendor charges. Execute data analysis on the charges ensuring every charge is understood and can be validated.
• Monitor payment requests to understand if a process is deficient, information is lacking, or additional training is required and deliver training when required.
• Hold regular meetings with client facing teams to understand issues track and report against the issues.
• Keep abreast of regulatory change and determine if there is an impact to CMC
• The Senior Payment/Solutions Network Manager will build and maintain an in-depth understanding of AML, CASS, KYC, GDPR, banking sanctions and all CMC’s regional regulations, and all other applicable laws and regulations to ensure that handling of customer accounts and client funds always complies within these rules and regulations.
• Maintain personal/professional development to meet the changing demands of the role, including all relevant regulatory and legislative training.
• When dealing with all customers, clients or colleagues ensure that we provide a clear, fair and consistent high quality service that presents a professional and positive image of CMC Markets .
• Take all reasonable steps to ensure appropriate confidentiality.
• Undertake such other duties, training and/or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this role.

KEY SKILLS AND EXPERIENCE

• Minimum 5 years’ experience with a bank, payments or fintech company with substantial knowledge of Payments and Banking.
• Proven leadership in building and launching payment products in multi-jurisdiction environments.
• Experience in vendor management onboarding and negotiation.
• Excellent stakeholder management, negotiation and communication skills.
• Results driven with an analytical and data-driven approach to all matters.
• Adaptable and calm in the face of complexity with a can-do attitude.
• Understanding of the CASS or equivalent rules and regulations (desirable).
• Proficient in Microsoft office. Has used project tools such as Jira, Confluence, Miro, BI, ThoughtSpot or similar.

KEY OBJECTIVES/KPIS

• As per performance review

COMPETENCIES

• Managing customer service standards and performance
• Developing people and teams
• Leadership
• Decision making
• Business acumen
• Resilience and drive
• Communication and stakeholder management

All employees are expected to deliver against these core competencies as a minimum standard for satisfactory performance.Where relevant, these competencies will form the basis of your probation review along with any additional objectives which may be set.