Senior Partner Success Manager

About GetYourGuide

GetYourGuide is the globally leading marketplace for unforgettable travel experiences. Travelers use GetYourGuide to discover the best things to do in a destination. Since its founding in 2009, people from all over the world have booked more than 150 million tours, activities, and attraction tickets through GetYourGuide. Powered by a global team of over 800 travel experts and technologists, we are headquartered in Berlin and have 17 local offices around the world. Visit our careers website to learn more.

Overview:

As a Senior Partner Success Manager you’ll be responsible for leading and managing our partner success programs and our biggest priority, our onboarding program alongside working on strategic partner projects. Strategic projects include partner activation through marketing initiatives, identifying the focus partner category through research or creating scalable marketing resources for the wider team (playbooks, roadshows, events).

You will:

• Full ownership of a partner success program (which includes an onboarding program), including acting as the dedicated onboarding contact for bigger partners.
• Analyze data in order to proactively identify short to long-term opportunities related to improving the partner experience in different lifecycle stages (priority focus on onboarding). 
• Identify ways to collaborate with internal teams in order to activate Strategic Partners via partner marketing initiatives (such as CRM-send outs, Playbooks, Partner roadshows or events). 
• Support or lead strategic projects within the team (such as choosing priority partner verticals or solving complex business problems)
• Collaborate closely with internal teams such as Creative Studio, Brand Management, Finance, Legal, and Supply in order to ensure the best outcomes for our initiatives, knowledge sharing, and scalable processes. 
• Coach and mentor more junior team members in partner and stakeholder management.
• Stay on top of industry trends & developments and bring your ideas to the team in order to improve our processes and products.

Who you are

• You have 5+ years of experience in partner success programs, sales enablement, or project management in a fast-growing company (startups/scaleups preferred). Account management experience is a plus. You enjoy having a partner-facing role and you know how to manage a pipeline and turn discussion into concrete actions to meet your quarterly targets. 
• Experience in APIs and technical integration projects.
• Proven (online) marketing experience and understanding of key KPIs. B2B marketing experience is a plus.
• Great analytical skills and ability to make data-driven decisions.
• Experience in managing internal stakeholders and creating business cases in order to gain resources for important projects. 
• Strong verbal, written, and presentation skills. Fluent in both written and verbal communication in English. Additional languages are a plus.
• The ability to work independently, managing your projects to budget and deadline with little supervision.
• Entrepreneurial attitude, fast learner, and feedback oriented.

How we set you up for success:

• Visa and relocation support
• Invest in your development with an annual personal growth budget
• Enjoy flexibility with a hybrid work-from-home and telecommuting policy
• Save on transportation costs with discounted public transportation tickets
• Support your loved ones with generous maternity and paternity leave policies

And more...

We look forward to hearing from you

Unlock your full potential and join our mission to create unforgettable experiences for millions around the world. If you have the skills and passion for joining our team, we invite you to apply by submitting your CV/resume in English through the form below. Check out how we hire for tips and visibility into our process and check out life at GetYourGuide. If you have any further questions, please do not hesitate to contact us via [email protected].

We are an equal-opportunity employer

Our commitment is that every qualified person will be evaluated according to skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with the application. 

Important notice: Protect yourself from recruitment scams

We want to ensure your safety during the application process. Please be aware of potential scammers impersonating GetYourGuide recruiters. Remember, GetYourGuide never requests payment or sensitive personal information during recruitment. All official job opportunities are exclusively posted on our Careers page. If you suspect fraudulent activity, report it to [email protected]. Stay vigilant and protect yourself from recruitment scams.

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