Senior Partner Success Manager

Pipe

Pipe is the modern capital platform built to connect entrepreneurs and business owners to fast, frictionless, dilution-free financing. Pipe turns all forms of revenue into up-front working capital to help companies improve cash flow, scale operations, and grow on their terms. 

The Role

This is a full-time, fully-remote position as a Senior Partner Success Manager where you’ll have the opportunity to work with some of Pipe’s largest partners. Your mission will be to manage existing alliance partners and ensure that Pipe’s embedded products drive growth within their business. 

Key Responsibilities

While we’re very much still a startup in the sense that you may be asked to help with a variety of problems, in this role you can expect to spend most of your time overseeing Pipe’s strategic alliance partners and will be responsible for communicating their needs within Pipe: 

• You’ll onboard, manage, and grow Pipe’s partners, and identify net new opportunities with existing partners. 
• You’ll be expected to proactively manage accounts, produce project plans, implement and track milestones to monitor partnership success, and present this both internally and externally to our largest partners.  
• You’ll meet with our partners on an ongoing basis, and understand their current and future problems and requirements, ensuring that Pipe is positioned as a partner that they can grow with. 
• You will help alliance partners upskill their sales team and reseller partners, working closely with Pipe’s Go-To-Market and Product teams, sharing feedback, and ensuring Pipe’s alliance partners are set up for success. 
• You’ll work with the Head of Partnerships to monitor the success of alliances, and scope and produce business cases on how we can grow such accounts. 

Qualifications 

We are looking for talented external-facing individuals who have experience in managing large and complex partnerships:

• 7-10 years experience in a partner-facing role. Ideally, the candidate would have experience in working with embedded products. 
• A technical understanding, with the ability to work with Product and Engineering teams to understand implementation plans and partner requirements. 
• Exceptional communication and interpersonal skills, with an emphasis on relationship building.
• A self-starter mentality with the drive to proactively manage accounts and identify new growth opportunities. 
• Excellent project management and organizational skills, with a proficiency with CRM software. 

The Hiring Process 

• You’ll meet several individuals across the Pipe team, within GTM and Product. 
• We’ll provide you with an overview of a fictional Pipe strategic alliance partner, you’ll be asked to present how you would manage such a partner, including what you would track, obstacles you might face, and how you would drive adoption and growth within the account.

Compensation and Benefits

• We want you to feel like an owner and that should be reflected in your salary and equity.
• The best equipment: we'll provide it if you want it and it helps you do your job. Computers, monitors, desks, chairs, headphones, speakers, microphones, webcams, keyboards, mice, etc.
• A good work-life balance: we do our best work when we regularly can step away from it and live our lives.
• Flexible vacation and work hours. We don't adopt conventional work practices that are meaningless for the type of work we do.
• Parental leave for anyone who is growing their family, regardless of gender.
• Great good health, dental, and vision insurance.
• Great colleagues: we value a culture of authenticity, humility, and excellence. We want you to make a footprint on our culture.