Gong enables revenue teams to realize their fullest potential by unveiling their customer reality. The patented Gong Revenue Intelligence Platform™ captures and understands every customer interaction, then delivers insights at scale, empowering revenue teams to make decisions based on data instead of opinions. Over 2,000 innovative companies like Paychex, PayPal, Hubspot, LinkedIn, MuleSoft, Shopify, Slack, SproutSocial, Twilio, and Zillow trust Gong to power their customer reality. With Gong, customers experience improved win rates, increased deal sizes, and accelerated employee ramp-times.
We are looking for an exceptional candidate to join Gong’s partnership team! This role will focus on helping partners within Gong’s ecosystem be more successful with our customers.
This role is a great fit for a passionate individual who has experience in B2B SaaS sales, account management, customer success, value engineering and technology consulting.
As a Partner Success Manager, you will play a key role in defining Gong’s channel business strategy and execute go-to-market with Gong partners.
This is a uniquely cross-functional role that calls for orchestration of various internal resources, as well as leadership in externally facing technical and business discussions, product demonstrations and education on the best way to utilize Revenue Intelligence.
Gong’s Partner Success Manager quickly discerns partners’ and customers’ technical and business needs by asking detailed and clarifying questions and presenting solutions that target those needs.
This is a demanding role that requires a project-based, technical and business leadership mindset with the ability to listen to our partners’ functional and business requirements and mapping them into business minded goals wrapped around Gong functionality.
Key Responsibilities:
- Develop and execute a partner recruitment strategy to grow the Gong Partner Network and meet revenue targets
- Provide onboarding, enablement and training to new partners to ensure they are able to position Gong effectively.
- Conduct regular business reviews with partners to track progress, identify areas of opportunities and develop action plans
- Orchestrate internal resources to support growth and overall success for new and existing ecosystem partners
- Develop and execute business plans and joint go-to-market motions with strategic partners, establishing and driving mutual commitments around revenue attainments
- Maintain a clear view of partner business goals and over-deliver on partner-sourced revenue numbers
- Maintain product expertise across the Gong product line
- Collaborate with partners and their customers in understanding their use cases of Gong
- Understand partner’s requirements and communicate the business value of solving problems using Gong’s Revenue Intelligence solution
- Distill and communicate partner needs and product feedback to Product Management, Engineering, Marketing and Sales
- Identify customer challenges and prescribe partner service offering solutions. Demonstrate ideal customer end state and persuade supporting teams to implement partner solutions in the account
Qualifications:
- Strong communication, presentation, negotiation, coaching and leadership skills
- Experience with GSI’s, Rev Op Agencies preferred
- Strong background in CRM (Salesforce, HubSpot, etc) and/or productivity tools.
- 7+ years of experience in technology sales, business development or software consultancy
- Excellent instincts and ability to interface at a senior level with F1000 customers
- Experience managing partner business by working through pipeline, sales, pilot and deployment cycles
- Strong CRM and business analytics knowledge
- Ability to demo to win and quickly communicate complex ideas around a business case
- Deep passion for technology and a love for working in a fast-paced, highly ambiguous start-up environment
- Experience working in an early-stage partner program is preferred
Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.
To review Gong's privacy policy, visit www.gong.io/privacy-policy/ for more details.
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What We Do
We created the Revenue Intelligence category to enable leading revenue teams to get the unfiltered truth about their customer interactions, their deals, and transform the way they go to market.
Why Work With Us
Each department strives to be the best at its craft, yet, we're here to win as a team as well! From our engineers working with the latest in machine learning, to our world-class sales and success teams, we’ve created an inclusive culture where everyone is set up for success.
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