We're revolutionizing the fitness & wellness industry, and we’re looking for talented people to help us do it. Mindbody + ClassPass bring together the best of both sides of the market: Mindbody is the industry’s most trusted all-in-one technology platform; ClassPass is one of the most popular apps for fitness & self-care enthusiasts. Together we’re partnering with more than 70,000 fitness studios, gyms, salons, and spas around the world. We’re not just another tech company—we’re far and away the leader of our industry. So join the team, work with mission-led people, and enjoy amazing benefits. Let’s see what we can accomplish together!
Who we are
Creativity, collaboration, camaraderie—on the Marketing team we live our company values, developing and delivering strategic initiatives in a dynamic, data-led environment. Driven by growth and innovation, our projects move quickly and adapt to the ever-changing landscape of B2B & consumer marketing. Our goal is to reinforce the company’s position as the world’s most trusted software provider for fitness, beauty, and wellness. We’re making Mindbody a household name.
About the right team member
The Partner Manager is responsible for revenue goals driven by the success of partner products. You will work closely with sales, marketing, and product teams to build out new partner sales channels. You will work with partners to establish a strategic account planning process and agree upon performance objectives. This person will be responsible for coordinating internal resources to meet and exceed performance objectives and customer expectations.
About the role
- Lead large cross-functional partner initiatives. Program manage and work with internal and external stakeholders to improve partner performance
- Create reporting dashboards, documentation of various workstreams across CX, marketing, finance, accounting, sales, and product
- Identify, research, and solve business-related issues and document new systems and processes for project implementation, and discrepancy investigations
- Evaluate the current portfolio of partners and put together go-to-market plans and sales enablement materials
- Gain insight into customer needs via direct relationships and via sales reps to prioritize which partners to bring to market via sales channel
- Facilitate and run trainings on partner products to our sales team
- Support the partner experience by answering and fielding partner inquiries, compile areas of improvements, and help troubleshoot internally when issues arise. Make recommendations and collaborate with internal teams to drive business systems and process/policy enhancements
- Answer internal questions about partners and create resources to educate and support other teams
- Manage the ongoing needs of the strategic partners, including marketing refreshes, product updates, and other cross-functional knowledge shares
- Put together regular reporting for partner attach, performance and process for stakeholder updates
- Prepare and present reports, analysis, and other documents that provide insight into business performance
- All other duties as assigned
Skills & experience
- Bachelor’s degree or equivalent work experience in related field required
- Exhibits a “sense of urgency” that facilitates the execution of program requirements across multiple stakeholder groups
- Data-oriented and comfortable performing extensive analysis using Excel and other tools
- Well organized self-starter
- Comfortable working in a demanding, fast-paced, numbers-driven environment
- Must be able to adapt to evolving department/role, able to take on new challenges as they become delegated to the position
- Strong communication skills (both written and oral)
- Excellent organizational, project management and relationship-building skills
- Experience in a software/technology environment
- Proven ability to lead and execute projects that involve alignment and collaboration across disciplines and craft
- Ability to evaluate incentives and provide input on aligning with company objectives
Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.
Mindbody is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
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What We Do
Mindbody believes all people, everywhere deserve to realize their most well self. Everything we do—every product, every support call, every line of code—is focused on bringing those moments of connection and renewal to life. We connect Mindbody wellness professionals around the world, with millions of people seeking transformative experiences.
The meaning of ‘wellness’ has evolved significantly over the last century. Wellness is now a holistic concept, encompassing all aspects of a person’s wellbeing. In championing inclusion, diversity and access throughout everything we do, we’re able to produce innovative and intuitive solutions for wellness seekers and providers, regardless of where they are on their wellness journey.
Mindbody is based in San Luis Obispo, CA, with satellite offices in India, Australia, and the United Kingdom. Team members also work remotely across the globe. For more information, visit our company site at company.mindbodyonline.com or our career site at company.mindbodyonline.com/careers.
Mission: We help people lead healthier, happier lives by connecting the world to wellness.
