Senior PACT Infrastructure Engineer

About this role:
Wells Fargo is seeking a Senior Infrastructure Engineer to provide operational and product support to the Wells Fargo Physical Access Control Technologies (PACT) systems. The resource will support incident and problem management, endpoint and application configuration, and software lifecycle management for several COTS (Commercial Off The Shelf) applications supporting physical access. In addition, this resource will provide advanced troubleshooting and drive remediation of exceptions, issues, and vulnerabilities related to PACT applications.
In this role, you will:

• Lead or participate in high level technical concepts spanning technology and business
• Develop specifications for complex infrastructure systems, design and test solutions
• Contribute to the testing of business, application and technical infrastructure requirements
• Drive solutions to reduce recovery
• Review and analyze solutions for cloud security, secrets management and key rotations
• Design, test, debug, and document programs using Agile development practices
• Design and execute complex system upgrades
• Resolve troublesome trends as they develop
• Develop a long-range plan designed to resolve problems and prevent them from recurring
• Direct the daily risk and control flow of operations, focusing on policies, procedures and work standards to ensure success
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

Required Qualifications:

• 4+ years of Technology Infrastructure Engineering and Solutions experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ years of systems support analysis experience with security equipment
• 3+ years of experience working in managed services.
• 4+ Experience supporting an enterprise-level environment, including production support of a 24x5 application.

Desired Qualifications:

• Experience in Wells Fargo internal technology tools such as ServiceNow, BAM, PTS, ISP, DBS30, JIRA
• Ability to interact effectively with both technology engineers and senior management.
• Strong troubleshooting experience, including basic SQL and PowerShell knowledge.
• Strong verbal, written, and interpersonal communication skills.
• Professional certification as a Lenel Systems Engineer or equivalent.
• Cloud Certification - Azure or AWS preferred.

Job Expectations:

• Job requires meeting Wells Fargo enterprise expectations for in-office work, which currently require three days per week and at least 8 hours per day in a Wells Fargo office.
• Occasional evening and weekend work for implementation support is also required.
• This position is not eligible for Visa sponsorship

Posting End Date:
15 Feb 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
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a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.