Senior Order Management Specialist

Why Lytx: Do you love to work in a fast paced, dynamic organization that has an ever-growing customer base which is in need of your process improvement and quality control skills? The Senior Order Management Specialist will be a key contributor to the Order Management team, focusing on the accuracy of client contracts and improving the order process. This role will partner with Clients Success, Sales and Operations leadership to set standards and assist in training the Order Management team.

You’ll Get To:

• Develop SOPs for new client contracts and contractual changes for standard and custom agreements

• Drive improvements to processes as needed to improve efficiency and customer satisfaction

• Lead the resolution of complex or novel problems, by using creativity and judgement, to convert custom solutions to standards and developing training for OM, Sales and Client Success as needed

• Assess order management team to determine necessary training, provide feedback to leaders on individual & team performance to increase quality and efficiency

• Reviews all quotes, ensuring contracts and deal structure follow the approved business guidelines and department SLAs as well as creating non-standard documents in line with company policies

• Work cross-functionally to accomplish Lytx and team goals & outcomes while ensuring success for both internal and external customers

• Develop quality standards and outcomes throughout the quote to cash program with the goal of eliminating client-facing errors and meeting business requirements and optimizing resources

• Manage all internal and cross-functional projects independently while providing quality updates to leadership teams

What You’ll Need:

• 4+ years of client operations and/or project management experience.

• Proven track record supporting Order Management in the Quote to Cash setting and helping to drive operational scale while achieving results within a dynamic, high-growth environment.

• Strong analytical and problem-solving skills.

• Advanced user Salesforce CPQ knowledge.

• Experience creating complex contracts in a SaaS environment

• Experience drafting training documentation focusing on process improvement

• Excellent communication & presentation skills.  Ability to influence results.

• Strong planning, organization, and decision-making skills.

• Bachelor Degree in a business, operations or engineering discipline preferred.

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Lytx is powered by cutting-edge technology and Happy People. You want to use your powers for good, and that’s exactly what we do at Lytx. Our team is made up of hungry, humble, and capable people who are making a difference every day with technology that helps save lives each year.

Lytx, Inc. is proud to be an equal opportunity/affirmative action employer. We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce. EOE/M/F/Disabled/Vet.

Benefits:

• Medical, dental and vision insurance 
• Health Savings Account
• Flexible Spending Accounts
• Telehealth
• 401(k) and 401(k) match
• Life and AD&D insurance
• Short-Term and Long-Term Disability
• FTO or PTO
• Employee Well-Being program
• 11 paid holidays plus 1 inclusive holiday per year
• Volunteer Time Off
• Employee Referral program
• Education Reimbursement Program
• Employee Recognition and Appreciation program
• Additional perk and voluntary benefit programs

Salary is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.  This position is also eligible for an incentive compensation plan.  The expected hiring salary for this position is:

Innovation Lives Here

You go all in no matter what you do, and so do we. At Lytx, we’re powered by cutting-edge technology and Happy People. You want your work to make a positive impact in the world, and that’s what we do. Join our diverse team of hungry, humble and capable people united to make a difference.

Together, we help save lives on our roadways!

Lytx, Inc. is proud to be an equal opportunity employer. We’re committed to building a diverse and inclusive workforce and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, gender, genetic information, uniformed service, national origin, age, veteran status, disability, pregnancy, or any other status protected by federal or state law. We are committed to providing reasonable accommodation for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email [email protected].  Lytx conducts background checks on applicants who receive a conditional offer of employment in accordance with applicable local, state, federal and regional laws. Qualified applicants with arrest or conviction records will be considered. Background check results may potentially result in the withdrawal of a conditional offer of employment and will be made in accordance with all applicable local, state, federal and regional laws.