It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Corporate Overview
Proofpoint is a leading cybersecurity company protecting organizations’ greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber-attacks. Leading organizations of all sizes, including more than half of the Fortune 1000, rely on Proofpoint for people-centric security and compliance solutions mitigating their most critical risks across email, the cloud, social media, and the web.
We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That’s why we’re a leader in next-generation cybersecurity.
Protection Starts with People. Proofpoint.
The Role
Our Senior Order Management Specialist is a key player to the service we provide our customers. As an Order Management Specialist, Sr., you will ensure the most challenging / complex customer orders are processed in an efficient and timely manner, in compliance with company requirements and quality expectations, and help ensure an excellent customer transaction experience. While processing orders, you will be responsible for maintaining effective communication with other individuals and departments as necessary through multiple levels of management. As an order processing subject matter expert, the Order Management Specialist, Sr. is key in assisting with workflow improvements in process and systems, performing quality review of orders processed by others in the department, providing training, and other responsibilities. Providing leadership across the team and participating in knowledge transfers to assist up leveling other team members is important in this role. This position is a prime opportunity for an experienced OM professional looking to contribute with a high-tech industry leader.
Your day-to-day
- Review contracts and order paperwork for completeness and accuracy
- Work with the Deals Desk, Sales Coordinators, Sales Representatives, or others to obtain the necessary documentation required for each order
- Track deals through document revisions and delivery of products
- Accurately enter deal information into Salesforce.com and D365 for order processing, invoicing and commissions/forecasting purposes
- Process orders to meet and exceed expectations in alignment with high quality output
- Proactively communicate issues back to management and follow order management processes Support internal audit and SOX controls
- Assist in developing workflow improvements, including process (recommending workflow, creating process documentation, etc.) and systems (assisting in the development of business requirements, performing systems testing, etc.)
- Perform a quality review of orders processed by others in the department
- Provide training to peers
- Participate in related cross-functional projects that will help scale the business
- Contribute to additional Order Management activities as assigned
What you bring to the team
- Skills and experience typically commensurate with at least 2 years as an Order Management Specialist in a complex environment, while contributing in a growing capacity
- Demonstrated leadership skills
- Demonstrated ability to work with a diverse team and influence/drive change across functions
- Well-organized; able to effectively handle multiple tasks and prioritize
- ERP (D365, SAP, or Oracle) and Salesforce.com experience preferred
- Strong verbal and written communication skills
- Ability to work in a high-pressure environment with extended hours & weekends required during end of quarter
- Self-motivated with a knack for being meticulous / detail oriented
Why Proofpoint
Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We’re a customer-focused and a driven-to-win organization with leading-edge products. We are an inclusive, diverse, multinational company that believes in culture fit, but more importantly ‘culture-add’, and we strongly encourage people from all walks of life to apply.
#LI-AN2
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable pay and/or equity. We offer a competitive benefits package that includes flexible time off, a robust well-being program that provides for 4 global wellbeing days per year, and a 3-week work from anywhere option.
Base Pay Ranges:
SF Bay Area, New York City Metro Area:
Base Pay Range: 35.30 - 51.77 USD
California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:
Base Pay Range: 27.87 - 40.88 USD
All other cities and states excluding those listed above:
Base Pay Range: 25.53 - 37.44 USD
Top Skills
What We Do
We provide the most effective cybersecurity and compliance solutions to protect people on every channel including email, the web, the cloud, and social media.
