At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Sales Support Manager - Customer Support__
Your role and responsibilities:
In this role, you will have the opportunity to provide customer support and order-related assistance to achieve target levels of service quality, operational efficiency, and customer satisfaction. Each day, you will implement customer support strategy to increase operational excellence and customer satisfaction in the sales process. You will also showcase your expertise by supporting achievement of established targets by overseeing progress and implementing improvement actions as needed.
The work model for the role is: #L-hybrid, 4 days in the office and 1 day WFH
This role is contributing to the ELSB / ELSP commercial operations function in the Americas. Main stakeholders are Hub Leadership, Marketing and Sales, regional leaders and customers.
You will be mainly accountable for:
- Focusing on achievement of defined targets:
- Strict execution of Cancellation and Returns policy for Regional distribution Centers.
- Support Order Handling Manager with Feeder Factory audit and control of Customer Service policies.
- Monitor and drive performance of Order fulfillment KPIs including: manual Order entry, Order cycle time, Case resolution time, Cancellation reductions and other opex targets.
- Processing orders by coordinating with Sales, Product Marketing, Logistics, and other internal teams to ensure that customers receive accurate and timely delivery of products.
- Acting as the first point of contact for Area Sales Managers
- Supporting efficient customer communication by utilizing specific commercial communication tools (PowerBI and Salesforce).
Qualifications for the role:
- You are engaged in Customer Service and Operations with and interest in the Electrification market
- You have five years of experience in order Handling and Customer Service roles
- Highly adept in Order Fulfillment processes with an interest of working with Business Intelligence tools to enhance customer experience.
- You are at ease communicating in English both written and verbal.
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.
Skills Required
- Five years of experience in order handling and customer service roles
- Experience with order fulfillment processes
- Customer service and operations experience
- Interest in the electrification market
- Interest in using business intelligence tools to enhance customer experience
- Fluent written and verbal English communication
ABB Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ABB and has not been reviewed or approved by ABB.
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Healthcare Strength — Healthcare coverage is described as comprehensive, with medical, dental, vision, mental health support, and disability and life insurance included. Immediate eligibility in some roles reinforces the sense of dependable core coverage.
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Leave & Time Off Breadth — Time-off offerings are described as broad, including paid holidays, sick days, volunteer time, sabbaticals, and, in some cases, 25 days of PTO. Flexible scheduling and remote-work options add to perceived time-off and flexibility value.
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Retirement Support — Retirement benefits are positioned as robust, including a 401(k) with company contributions or matching and, in some cases, profit sharing or pension savings. Stock purchase/share acquisition programs complement longer-term savings options.
ABB Insights
What We Do
ABB is a leading global technology company that energizes the transformation of society and industry to achieve a more productive, sustainable future. By connecting software to its electrification, robotics, automation and motion portfolio, ABB pushes the boundaries of technology to drive performance to new levels. With a history of excellence stretching back more than 130 years, ABB’s success is driven by about 110,000 talented employees in over 100 countries. www.abb.com
