At Dyson, we believe in pushing the boundaries of technology to create revolutionary products that transform everyday experiences. In the world of beauty and hair care, we are committed to redefining standards and empowering individuals to look and feel their best with no compromises.
Our advanced beauty technology and formulations are engineered to enhance styling routines whilst protecting and maintaining hair health—no heat damage, every hair type, every style. With groundbreaking innovations and an unwavering focus on quality and performance, Dyson has become a trusted leader in beauty technology. Join Dyson’s fastest growing category and continue to help us elevate and expand the Dyson Beauty experience to reach shoppers across global markets.
About The RoleReporting to the Central Supply Chain Director, the Sr Order Desk Manager is responsible for orchestrating and coordinating order management processes in collaboration with the DBS order desk team across the EMEA region.
This role works closely with market teams, third-party logistics partners, and shared service stakeholders to ensure streamlined, consistent, and efficient order-related processes are delivered regionally.
You will:
Act as the primary point of contact for all EMEA order management service queries, ensuring efficient coordination between cluster markets, 3PL partners, and central service providers.
Manage cluster Order Desk Manager on a daily basis
Collaborate with DBS Order Desk Manager and teams to align on business objectives, process improvements, and the implementation of best practices.
Facilitate onboarding, training coordination, and development initiatives in partnership with local market leaders and shared business services.
Oversee adherence to EMEA-wide service standards, process documentation, and compliance requirements, ensuring continuous improvement and optimisation of regional processes.
Coordinate reverse logistics and order-related support, working with regional and local teams to ensure smooth returns, refunds, and reconciliations.
Engage with eCommerce, Retail, and B2B stakeholders, ensuring SAP order processing accuracy and completeness, and collaborating with shared service teams on resolution of complex issues.
Drive communication and collaboration among cross-functional teams, leveraging feedback and insights to identify and escalate regional opportunities for operational excellence.
Support the monitoring and reporting of EMEA service level agreements, ensuring that performance meets or exceeds contracted standards.
Support DBS Order Desk team in continuous improvement process
We're looking for someone who has:
Demonstrated experience in coordinating across markets or functions, ideally in a shared services or regional supply chain environment.
Strong communication skills, with the ability to engage and influence stakeholders across multiple markets.
Familiarity with order management systems (SAP preferred) and best practices in shared service models.
Problem-solving mindset with a focus on process optimisation and regional collaboration.
Experience in managing third-party logistics provider relationships and driving continuous improvement initiatives.
Benefits
At Dyson, Reward goes beyond just salary and bonuses. Through a comprehensive package of Financial, Lifestyle, and Health Benefits, we provide support tailored to every stage of life and the moments that matter most.
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Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
Top Skills
What We Do
At Dyson we are focused on solving the problems that others have ignored; solving them first using our technology and ingenuity. In order to achieve this we need to pioneer technologies that are different and authentic. This is the core of what we do and who we are. We must strive to create the future, every single day by developing new things, different things, things that go against the grain with a diverse and global team of ingenious minds.
Dyson employs over 14,000 people and is present in more than 80 countries. And while we are growing fast we want Dyson to remain a start-up in spirit with the freedom of experimentation and learning, constantly reinventing our products as well as reinventing how we work, how we sell and how we support our owners. At the same time we are working through the James Dyson Foundation, James Dyson Award and Dyson Institute to inspire future engineers and pioneering a new approach to engineering education.
Underlining everything we do in this diverse environment is the need to always show respect, supporting each other as one team to overcome whatever challenges we encounter. We drive empowerment, development and equality in an inclusive environment for our people around the world.
The future doesn’t just happen, we look to make it happen, to achieve leaps through pioneering new ideas
