Global Technology Solutions (GTS) at ResMed is a division dedicated to creating innovative, scalable, and secure platforms and services for patients, providers, and people across ResMed. The primary goal of GTS is to accelerate well-being and growth by transforming the core, enabling patient, people, and partner outcomes, and building future-ready operations.
The strategy of GTS focuses on aligning goals and promoting collaboration across all organizational areas. This includes fostering shared ownership, developing flexible platforms that can easily scale to meet global demands, and implementing global standards for key processes to ensure efficiency and consistency.
Let’s talk about the role
As an Oracle SCM Senior Business Analyst, you will be responsible for providing functional, analytical, and operational support for Oracle E-Business Suite (EBS) and Oracle Fusion SCM applications. This role is integral to ensuring system stability, managing production support, and driving process improvements across key supply chain functions.
You will act as the bridge between Supply Chain Operations, IT, and cross-functional teams—supporting day-to-day operations while identifying opportunities for optimization and alignment with business strategy.
Key Responsibilities include:
Production Support
Provide daily functional support for Oracle EBS (R12) and Fusion SCM modules including Procurement, Inventory, Order Management, Manufacturing, Purchasing, and Product Data Hub.
Troubleshoot and resolve production issues, perform root cause analysis, and implement preventive actions.
Manage Oracle Service Requests (SRs) and coordinate with Oracle Support for timely resolution.
Monitor integrations between SCM, Finance, Manufacturing, and third-party systems to maintain data integrity.
Change Management & Enhancements
Lead end-to-end change request processes—requirement gathering, impact analysis, testing, and deployment.
Document functional designs, configuration changes, and process updates per change control procedures.
Partner with business users for UAT and regression testing, ensuring ITIL-compliant change management.
Business Analysis & Process Optimization
Collaborate with business teams to identify process gaps and improvement opportunities within the Oracle SCM landscape.
Translate business requirements into functional specifications and coordinate with developers and integration teams.
Recommend and implement Oracle best practices to enhance procurement, logistics, and inventory workflows.
System Maintenance & Upgrades
Support upgrades, patches, and migration projects across EBS and Fusion environments.
Conduct regression and validation testing for periodic releases and maintain configuration documentation.
Stakeholder Engagement
Serve as a key liaison between Supply Chain, IT, and third-party vendors.
Communicate status updates and project progress effectively.
Conduct user training and prepare process and troubleshooting documentation.
8–10 years of experience as an Oracle SCM Functional or Business Analyst.
Strong hands-on expertise in Oracle EBS (R12) and Oracle Fusion SCM modules: Procurement, Purchasing, Inventory, Order Management, ASCP, BOM, WIP, and Costing.
Deep understanding of supply chain processes including sourcing, fulfillment, planning, and logistics.
Experience configuring and supporting Oracle setups, workflows, and approval hierarchies.
Familiarity with integrations between SCM and Finance modules.
Technical & Analytical Skills
Proficient in SQL for data analysis and issue resolution.
Exposure to OIC, SOA, APIs, or Web Services is an advantage.
Strong analytical and problem-solving skills with a focus on system stability and data integrity.
Change & Support Management
Hands-on experience in ITIL-based support environments (ServiceNow, Jira, etc.).
Proven ability to manage incidents, problems, and changes through structured governance.
Excellent documentation and testing discipline with attention to release quality.
Soft Skills
Exceptional communication and stakeholder management skills.
Strong ownership mindset and collaborative approach.
Ability to translate complex business problems into effective system solutions.
Education & Certifications
Bachelor’s degree in Supply Chain Management, Business, IT, or related field.
Oracle Certified Professional – SCM Cloud or EBS specialization preferred.
ITIL Foundation Certification desirable.
Key Performance Indicators (KPIs)
Timely incident and change resolution within SLA.
Successful delivery of enhancements with minimal post-implementation issues.
High user satisfaction and system reliability.
Demonstrated contribution to process efficiency and cost optimization.
Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.
Top Skills
What We Do
ResMed provides medical equipment for treating, diagnosing, and managing sleep-disordered breathing and other respiratory disorders.
