Temporary
Job DescriptionProcess Management
•Work closely with the Business Analysts & BRMs on the new enhancement requests & demands for the region.
•Interact with business stakeholders regularly to build relationships and ensure high customer satisfaction
•Work with Team to review and provide recommendations to continuously improve core AMS processes.
•Perform reviews of major incidents, major problems, and/or changes, as per assigned
processes Incident Management
•Ensure service failures are recorded and managed diligently in Service Now
•Ensure that Oracle related services is restored at the earliest appropriate opportunity
.•Ensure escalation procedures are well defined & activated as necessary.Problem Management
•Facilitate Root Cause Analysis (RCA) – Investigate, document, provide preventative solution, of service failures.
•Proactively identify and develop strategies to avoid potential causes of service failure
.•Maintain FAQs, Knowledge base problems & resolution detailsChange Management
•Interface with Change Advisory Board, in accordance with existing Change processes.
•Attend Change Advisory Board meetings to secure required approvals
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What We Do
Electrolux is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our brands, including Electrolux, AEG and Frigidaire, we sell approximately 60 million household products in approximately 120 markets every year. In 2020 Electrolux had sales of SEK 116 billion and employed 48,000 people around the world. For more information go to www.electroluxgroup.com.
