R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.
As Sr. Ops Lead, you will oversee day-to-day management of end-to-end or co-managed revenue cycle engagements, partnering with key client leaders to communicate performance, support operational improvements, and strengthen client outcomes. This role requires strong analytical and communication skills, the ability to manage competing priorities, and proven experience influencing change across revenue cycle operations. Experience in revenue cycle management is preferred, with a focus on supporting KLAS and NPS improvement efforts.
Here’s What You Can Expect
- Drive revenue cycle performance by identifying best practices, improving workflows, mitigating revenue leakage, and applying analytics to strengthen financial outcomes.
- Lead implementation and deployment efforts across people, process, technology, and analytics to support standardized client operating models.
- Serve as a subject matter expert on the R1 physician revenue cycle model while ensuring alignment with regulatory standards and RCM policies.
- Manage client relationships, respond to ad-hoc requests, and coordinate with internal and external stakeholders on key RCM initiatives.
- Coach client teams and RCM staff to improve operational performance, support change management, and strengthen workflow execution.
- Contribute RCM expertise to business development, product innovation, project planning, and leadership decision-making.
Requirements
Bachelor's - Equivalent experience will be considered in lieu of a degree
Experience Level
Minimum of 2 years’ experience
The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.
R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.
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To learn more, visit: R1RCM.com
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Skills Required
- Bachelor's degree or equivalent experience
- Minimum of 2 years' experience
- Strong analytical skills
- Strong communication skills
- Ability to manage competing priorities
- Proven experience influencing change across revenue cycle operations
- Experience in revenue cycle management
- Experience supporting KLAS and NPS improvement efforts
R1 RCM Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about R1 RCM and has not been reviewed or approved by R1 RCM.
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Leave & Time Off Breadth — Flexible or unlimited PTO, paid holidays/vacation, and paid volunteer time are highlighted, supporting work-life balance in many roles. Time-off usability is described as workable in many teams, especially in exempt roles.
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Flexible Benefits — Remote work options and flexible schedules are available for many positions, offering convenience and adaptability depending on role and location. Work-from-home eligibility varies by position but is called out as a valued option.
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Career-Linked Recognition & Rewards — Recognition programs such as R1 Stars are implemented to boost engagement and morale. Feedback suggests these programs help reduce turnover and provide acknowledgment beyond base pay.
R1 RCM Insights
What We Do
R1 is a leading provider of technology-driven solutions that transform the patient experience and financial performance of healthcare providers R1’s proven and scalable operating models seamlessly complement a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience.
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