Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
Make Your Impact at Thermo Fisher Scientific
We are driven by purpose, innovation, and a commitment to making a real impact on the world. Join us, and you’ll be part of a global team dedicated to advancing life-changing solutions—from cancer research to environmental protection. Are you ready to build a successful career while contributing to a better world? At Thermo Fisher Scientific, you can achieve both.
About the role:
As a Senior Operations Support Specialist within the Dispatch Department at our Budapest Shared Services Center, you will join a diverse, multilingual team supporting Thermo Fisher's global operations. In this role, you will deliver tailored solutions to B2B customers, manage stakeholder communications, resolve complex challenges, and ensure seamless operations—primarily through email communications.
This is a dynamic position, ideal for individuals who thrive in an international environment and enjoy balancing operational support with problem-solving in a fast-paced, customer-centric setting.
Key Responsibilities:
- Global Customer Interaction: Serve as a primary contact for customers, addressing inquiries and providing solutions primarily via email (80%) and phone (20%).
- Dispatch Management: Efficiently direct incoming customer requests to relevant departments, ensuring timely follow-up and resolution.
- Collaborative Support: Partner with field engineering teams and internal stakeholders to resolve technical issues and maintain smooth operations.
- Process Administration: Create and manage tickets in systems such as SAP and Cloud for Service, generating quotations and maintaining data accuracy.
- Team Collaboration: Contribute to the success of cross-functional teams by providing support across different workstreams and initiatives.
What We Offer:
- Competitive Compensation Package: Benefit from a competitive salary, Cafeteria benefits (SZÉP-card allowance), and an annual performance-based bonus. Flexible working arrangements and monthly pension fund contributions after six months of employment are also included.
- Comprehensive Health & Well-being Support: Enjoy a Medicover health insurance package with health screenings, life, accident, and critical illness insurance, as well as access to discounted dental care services. Stay active with a discounted All You Can Move Sport Pass and relax in our dedicated office areas equipped with massage chairs.
- Career Growth & Professional Development: Advance your skills through soft and hard skill training, continuous learning opportunities, and complimentary language courses available after three months of employment.
- Modern & Convenient Work Environment: Work in a modern office featuring standing desks and ergonomic chairs, located approximately 10 minutes from the city center, with complimentary parking provided.
- Inclusive, Multilingual Culture: Join our multilingual work environment with native colleagues, fostering a vibrant, collaborative atmosphere supported by innovative technology.
- Engaging Community & Events: Participate in exciting team and company events, including social responsibility initiatives and after-hours activities, as we celebrate diversity and shared achievements.
Qualifications:
- Experience: 1+ years in a customer service or operational support role preferred.
- Education: High school diploma required; bachelor’s degree is an advantage.
- Language Skills: Proficiency in German and English (C1 level) both written and spoken.
- Technical Proficiency: Familiarity with Microsoft Office is essential.
- Problem-Solving Skills: Strong analytical and problem-solving abilities, with a focus on accuracy and detail.
- Team Player: Excellent communication skills and the ability to prioritize in a dynamic, fast-paced environment.
At Thermo Fisher Scientific, every team member plays a vital role in our mission to enable our customers to make the world healthier, cleaner and safer. Join us and take part in something bigger.
Ready to make an impact? Apply today to contribute to the future of science at Thermo Fisher Scientific.
For more information, visit www.thermofisher.com.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Skills Required
- Proficiency in German and English at C1 level (written and spoken)
- Familiarity with Microsoft Office
- High school diploma
- Strong analytical and problem-solving skills with attention to detail
- Excellent communication and teamwork skills; ability to prioritize in a fast-paced environment
- 1+ years in customer service or operational support
- Bachelor's degree
- Experience with ticketing/dispatch systems such as SAP or Cloud for Service
Thermo Fisher Scientific Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Thermo Fisher Scientific and has not been reviewed or approved by Thermo Fisher Scientific.
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Retirement Support — Retirement programs include a strong company 401(k) match and an employee stock purchase plan that add meaningful long‑term value. Feedback suggests these features stand out among core financial benefits even when base pay feels average.
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Healthcare Strength — Health coverage offers multiple national medical options alongside dental and vision, with company‑paid life and disability coverage. This breadth is considered a solid foundation even if some costs may not be the lowest among peers.
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Parental & Family Support — Paid parental and caregiver leave, backup care, adoption assistance, and specialized family resources are available. Feedback suggests these supports are a notable plus for colleagues managing family and caregiving needs.
Thermo Fisher Scientific Insights
What We Do
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
Why Work With Us
You will join a company which every colleague has the opportunity to create possibilities, for oneself, for our customers and patients. There is no more exciting place to be than at the forefront of solving problems which help improve lives around the world. As a company, we are committed to supporting your career aspirations and your journey.
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