Process Engineering and Initiatives

OnePay is the consumer fintech trusted by millions of Americans to make money better.

Our financial system is broken. High fees, low rates, and too few ways to actually grow your money. We’re fixing it. And we’re moving fast.

We’re an all-in-one financial services platform that brings together banking, high-yield savings, credit cards, point-of-sale lending, investing, and crypto in one place. We also partner with employers, HCM providers, gig platforms, and others to deliver embedded financial services to millions of employees and frontline workers.

We’re backed by Walmart, the world’s largest retailer, and Ribbit Capital, one of fintech’s most respected investors, giving us rare scale, distribution, and the opportunity to build something truly category-defining.

But what really sets OnePay apart is how we move. Our customers don’t have time to wait… and neither do we. This place moves fast, and we’re looking for people who are:

• Ready to run

• Hungry and driven by urgency

• Exceptional at what they do, with low ego

• Comfortable operating in motion

In Operations Support Process Engineering and Initiatives, you will design, document, and improve the core processes that enable OnePay’s Operations teams to deliver exceptional customer support. You will partner closely with Operations leaders, knowledge and training team members, and cross-functional stakeholders to ensure Operations is prepared to support new initiatives, product changes, and continuous improvement efforts.

You will report to the Operations Support Manager and play a pivotal role in ensuring process readiness, clarity, and consistency across all agent-facing operations.

This role is responsible for:

• Creating and updating process maps aligned to business requirements, compliance obligations, and process engineering best practices

• Leading Operations initiatives through project planning (building and getting alignment on project plans), stakeholder engagement, tracking and pushing to meet deadlines, and reporting on project status updates

• Ensuring accuracy, consistency, and adherence to standards in work product, while understanding implications of changes to other teams

• Tracking, following up on, and escalating blockers inhibiting work and ability to meet due dates

• Leading regular project checkpoint meetings and driving work forward to meet deadlines

• Maintaining the Process Inventory and process-related documentation

• Managing process improvements throughout the project lifecycle.
  

• 10+ years experience with process improvement, process engineering, or operational design

• 10+ years experience managing multiple simultaneous initiatives with a large group of cross-functional stakeholders across different levels

• Strong ability to think holistically, understanding upstream and downstream impacts

• Strong attention to detail, critical thinking skills, and the ability to work independently and as part of a team

• Relentless customer focus and drive to ensure the results provided support the business effectively

• Relationship management skills to understand and support the business

• Familiarity with operational processes in a fast-paced environment

• Financial services experience

• Self-motivation, strong ownership, and a drive for high-quality output

• Comfort navigating ambiguity and adapting to changes in direction

• Organized and disciplined with documentation

• Bachelor’s degree

What We Offer

• Competitive salary, stock options, and benefits from Day 1

• Comprehensive health insurance coverage (health insurance, accident and disability insurance, term life insurance), including mental health support and wellness programs

• Hybrid work model (Bengaluru office three days a week), various time off programs (vacation, sick, other paid leaves, and paid regional holidays)

• Monthly transport and work-from-home allowances

• A high-growth, mission-driven, inclusive culture where your work has real impact

• Initial Interview with Talent Partner

• Technical or Hiring Manager Interview

• Team Interview

• Executive Interview

• Offer!

To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at [email protected].