Senior Operations Strategy Manager - Retention

Company Description

About SEEK

SEEK’s portfolio of diverse businesses, which includes Jobstreet and Jobsdb in Asia, make a positive impact on a truly global scale. Our purpose is to help people live more fulfilling and productive working lives and help organisations succeed. We create world-class technology solutions to connect more people to relevant employment, education, small business and volunteer opportunities. We have a culture of high-performance in our workplaces and celebrate the diversity of our employees who contribute to the success of our organisation.​

​Life at SEEK

SEEK’s purpose is at the centre of everything we do. Our SEEK, which defines the way we work, is all about what makes us unique and a little bit different. Passion, Team, Delivery and Future are our principles that drive innovation and creativity. SEEK strives to support employee wellbeing by providing an amazing experience at work which led us to being named AFR BOSS Top 10 Best Place to Work 2023 In Tech (third year in a row). In Malaysia, where SEEK’s Asia HQ is located, we received four accolades at the TalentCorp Life at Work Awards 2023, including first runner-up for Best International Organisation and champion for Best CHRO. We are proud to work in an environment that's inclusive where everyone's unique ideas, experiences and perspectives are valued.

Job Description

Based in our KL office, the Senior manager, Regional Ops Strategy will be reporting to Head of Ops Strategy of Seek Asia and will:

• Work with markets to conceptualize, strategize, and implement initiatives to drive business outcomes within focused segment(s). Lead progress of initiatives, working closely with various functions to drive execution in the areas of (but not limited to):
  • sales operations optimisation
  • pricing levers
  • product value improvements / new products / services
  • digital experience / platform / optimisation
  • sales channel optimisation / innovation
  • marketing strategies / campaigns

Key Responsibilities

• Work with analyst(s) to build the required datasets / analytics / reports to facilitate decision making and support collaborators on root cause analysis, prioritization, forecasting and performance tracking
• Remain up to date with online business models and trends, technological innovations and competitive threats; share insights with team and champion fast and practical responses in SEEK Asia
• Support the COO office in driving timely reviews of deliverables, collaborator engagement, project documentation and effective communication of actionable insights to partners across all levels

Qualifications

Skills, Experience and Competencies

• 5 years of validated experience with a track record in driving transformative business growth, ideally in a digital business or with consulting background
• Passion for digital marketplaces and products – has experience in, familiarity with and interest in online business and digital technology
• Commercial acumen and sound decision-making – able to quickly form hypotheses and articulate convincing, insight-based, customer-centric story
• Innovator – continuously conceives creative solutions and experiments to improve the status quo, is curious, continue to adapt and grow PASSION for delivering impactful results and for asking ‘why?’
• Strategic thinking – always has in mind the “big picture” and can formulate strategies to be successful in the near and long term with the right amount of thinking upfront
• Problem solving and insights – is able to frame and structure issues, ensure high quality analysis and translate output into practical execution plan with clear prioritization, encourage pace and progress over finesse
• Analytical and results oriented - structured problem solver who places emphasis on data-driven decision-making; comfortable in working with large volumes of data
• Customer-centric approach – always strives to meet customer needs, hard-working in understanding customer behaviour, satisfaction and loyalty
• Communication and presence – projects excellent verbal/ written communications; displays strong presence and can influence others’ perspective Track record of working with others to “get things done”
• Ownership/ Accountability and Drive – delivering outcome with cross-functional and cross-product teams
• Ability to establish relationships and influence senior collaborators from a diversified culture without authority
• Collaborative, a good sense of humility and empathetic working style
• A deep dedication to inclusive and empowering work practices

Other Qualifications, Skills and Experience

The candidate will need to be proficient with the following tools & technologies:

• Microsoft Power Point (advanced level)
• Microsoft Excel (advanced level)
• Tableau as Viewer

Desired Values

• Believed in aiming high to deliver world-class results and yet, not forgetting to care for others

Additional Information

At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.

We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with diverse backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable mindset but don't meet every responsibility or qualification listed in this advertisement, please still get in touch with us.

Should you require any specific support or adjustments throughout the recruitment process and beyond, please advise us and we will be happy to assist.

SEEK kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees.