Senior Operations Specialist

Lloyd’s Insurance Company (LIC), branded as Lloyd’s Europe is currently looking to recruit a Senior Operations Specialist to independently manage daily operational processes and support continuous improvement across our Operating Model. You’ll work closely with our Brussels team and our Outsourcing partner in India, acting as a trusted referral point and SME (Subject Matter Expert). This role can either been based in Brussels or London.

Key Responsibilities include, oversee day‑to‑day end‑to‑end Operations activities, collaborate with specialists, analysts, and the outsourced India team, contribute to process improvements, system enhancements, and best practices and support the design, rollout, and embedding of strategic change initiatives.

Principal Accountabilities:

• Gatekeeper and key executant of LIC’s processes (as per allocated SME area and responsibilities)

• Support Managing Agents on the execution of LIC’s Operating Model

• Perform Portfolio Analysis & Operational Controls of the LIC portfolio

• Ownership of Standard Operating Procedures, from drafting to standardisation and from maintenance to optimisation

• Analysis and troubleshooting of exceptional, complicated and non-standardised scenarios.

• Act as a knowledge transferer, mentor and referral point to non-Senior Operations Specialists

• Act as a knowledge transferer and referral point for the Business Processing Outsourcing (BPO) supplier

• Build and manage relationships with Managing Agents and oversee their operational performance to ensure that the LIC’s Operating Model is followed and optimized

• Act as a deputy to the Operations Manager, especially for the Subject Matter Expert

• Areas that you have been assigned on or during the engagements with the Managing Agents that you oversee

• Build and manage relationships with Services & Technology suppliers, provide requirements and subsequently test and sign-off their deliverables in order to resolve issues and promote changes & improvements

• Monitor Key Processing Indicators (KPIs), Key Risk Indicators (KRIs) and Service Level Agreements (SLAs) and resolve issues that have a negative impact to those metrics. These indicators can relate either to internal processes (e.g. data processing) or external related parties (e.g. operational performance of Managing Agents, BPO services etc.)

• Proactively identify & suggest changes for continuous improvement of systems, procedures and practises of LIC’s Operating Model

• Provide technical expertise to Projects and Strategic Initiatives to facilitate their implementation and embedding into BAU operational activities

• Build and manage relationship within LIC internal stakeholders; ensuring efficient communication and maintaining a sustainable Operational lifecycle

Skills Knowledge and Experience.

• Knowledge  of  (re)insurance  industry  and  ideally  of  the  Lloyd’s  and/or  London  Market  is  required  for  the position.

• Knowledge of (re)insurance data value chain

• Good understanding of the risk, regulatory and compliance framework relating to the insurance/reinsurance industry

• Experience in (re)insurance operations or other regulated sector requiring financial information processing

• Experience in Operations functions or similar functions operating in a controlled manner, providing services and/or information to other departments

• Any experience in project management, project oversight and/or design experience, either as a customer, supplier or stakeholder is desirable

• Any experience in “start-up” concepts, design of new processes from scratch, developing proof of concepts and business cases is desirable.

• Working in an environment with large teams and multiple stakeholders were efficiency & quality are measured and managed

• Fluency in written and spoken English is required. Any other language could be considered an asset

Diversity and inclusion are a focus for us – Lloyd’s aim is to build a diverse, inclusive environment that reflects the global markets we work in.  One where everyone is treated with dignity and respect to achieve their full potential. In practice, this means we are positive and inclusive about making workplace adjustments, we offer regular health and wellbeing programmes, diversity and inclusion training, employee networks, mentoring and volunteering opportunities as well as investment into your professional development. You can read more about diversity and inclusion on our website. 

By choosing Lloyd's, you'll be part of a team that brings together the best minds in the industry, and together with our underwriters and brokers, we create innovative, responsive solutions allowing us to share risk and solve complex problems.

Should you require any additional support with your application, or any adjustments, please click the following link;

https://cleartalents.com/apply/lloyds-msa1645695881