Senior Operations Officer

EXCLUSIVE NETWORKS | Introduction

Exclusive Networks is the global cybersecurity go-to-market specialist that provides partners and end-customers with a wide range of services and product portfolios. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine deep local expertise with the scale and delivery of a single global organization.

Our best-in-class vendor portfolio is carefully curated with all leading industry players. Our services range from managed security to specialist technical accreditation and training and capitalize on rapidly evolving technologies and changing business models. For more information visit www.exclusive-networks.com.

At Exclusive Networks, we are passionate about making a difference. That means delivering the best to our ecosystem, shaping a prosperous and trusted digital world, and helping our people to realize their full potential.

DUTIES AND RESPONSIBILITIES | About the role

We are looking for a responsible, detail-minded, and self-motivated Senior Operations Officer to support our sales operations and order management processes.

As the Senior Operations Officer, you will:

• Manage end-to-end sales order processing and administration activities.
• Ensure accurate order entry, verification, and maintenance in the Netsuite system.
• Monitor order status and proactively resolve operational issues or discrepancies.
• Coordinate with internal teams, customers, and vendors to ensure smooth order fulfillment.
• Handle customer inquiries related to order status, shipment schedules, and administrative matters.
• Ensure compliance with company policies and operational standards.
• Support process improvements and assist in the implementation of new systems and tools.

QUALIFICATIONS AND EXPERIENCE | About you

The ideal Senior Operations Officer :

• Tertiary education
• Minimum 5 years of experience in sales administration, order operations, customer service, or related fields.
• Strong sense of responsibility, accountability, and ownership.
• Detail-minded with excellent organizational skills.
• Self-starter with the ability to work independently and manage multiple priorities.
• Proficient in Microsoft Outlook and Excel.
• Experience with Netsuite / SAP system is a plus.
• Willing and able to learn new systems, applications, and digital tools.
• Good command of both written and spoken English

WHO ARE EXCLUSIVE NETWORKS? | Why work for us

We are people focused and strongly believe that talent empowers us to continue our dynasty of disruption and growth in the future. Our Mission is to drive the transition to a totally trusted digital world for all people and organizations. Visit our website www.exclusive-networks.com.

We are proud to be an Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences, as we believe this strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers. We do not discriminate against individuals on the basis of race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic. Employment decisions are made solely on the basis of qualifications, merit, and business need. Please click here to review our Diversity and Inclusion Policy for further information.

We care about your data: please click here to read our Recruitment Data Protection Policy prior to applying, and therefore sharing your data with us.

If you think the open position you see is right for you, we encourage you to apply!
Our people make all the difference in our success.