At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.
The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.
We are seeking a highly skilled and experienced Sr. Operations Manager to oversee the operations of our fulfillment center in Dallas, Texas. As the Sr. Operations Manager, you will be responsible for managing a team of 300+ associates and ensuring efficient and effective functioning of the facility. Your exceptional leadership, strategic thinking, and operational expertise will be crucial in driving the success of our fulfillment center. This role will require expertise in managing both direct-to-consumer (D2C) and business-to-business (B2B) fulfillment operations, with a hands-on approach to driving efficiency, cost reduction, and customer satisfaction. Join us to build and develop a world-class fulfillment center and contribute to the continued growth of Flexport.
You will:- Leadership and Team Management:
- Provide strong leadership, guidance, and mentorship to the entire team, fostering a positive and productive work environment.
- Manage and develop a high-performing team of 300+ associates, including hiring, training, coaching, and performance management.
- Lead a team of 10 salaried employees, including department managers and supervisors, ensuring their success and alignment with organizational goals
- Operational Excellence:
- Oversee the day-to-day operations of the fulfillment center, ensuring efficient and accurate processing of orders, inventory management, and shipping for both D2C and B2B customers.
- Develop and implement operational strategies to optimize productivity, quality, and customer satisfaction.
- Establish operational distinctions for D2C vs. B2B fulfillment, ensuring proper flow paths, picking methodologies, and shipping requirements are met.
- Continuously monitor key performance indicators (KPIs) and operational metrics to drive continuous improvement and achieve operational targets.
- Foster a culture of safety, ensuring compliance with all applicable health and safety regulations and implementing measures to minimize workplace accidents and injuries.
- Budgeting and Cost Management:
- Develop and manage the fulfillment center's budget, ensuring financial objectives are met while maintaining operational excellence.
- Identify opportunities to optimize costs, reduce waste, and improve overall operational efficiency without compromising quality or service levels.
- Implement cost control measures and monitor expenses, ensuring adherence to budgetary guidelines.
- Cross-Functional Collaboration:
- Collaborate with other departments such as logistics, procurement, customer service, and quality control to ensure seamless coordination and integration of processes.
- Partner with the Regional General Manager to align fulfillment center strategies with overall company goals and objectives.
- Provide regular reports, updates, and insights to senior management on operational performance, challenges, and opportunities.
- Continuous Improvement and Innovation:
- Drive a culture of continuous improvement, fostering innovation, and identifying opportunities for process optimization, automation, and technology advancements.
- Stay abreast of industry trends, best practices, and emerging technologies related to fulfillment center operations, and implement relevant changes as appropriate.
- Bachelor's degree in business administration, logistics, supply chain management, or a related field (advanced degree preferred).
- Proven experience as a Site Leader or similar leadership role, preferably in a large-scale fulfillment center or distribution environment.
- Strong knowledge of fulfillment center operations, including order processing, inventory management, warehousing, and shipping.
- Demonstrated success in managing and developing large teams of both hourly and salaried employees.
- Exceptional leadership and communication skills, with the ability to inspire and motivate teams to achieve goals.
- Proficiency in analyzing data, metrics, and KPIs to drive performance improvements.
- Solid financial acumen and experience in budgeting, cost management, and driving operational efficiency.
- Ability to thrive in a fast-paced, high-pressure environment while maintaining attention to detail and ensuring accuracy.
- Strong problem-solving and decision-making skills, with a strategic mindset.
- Familiarity with warehouse management systems (WMS) and other relevant software applications.
- Knowledge of health and safety regulations and best practices in a warehousing environment.
If you are a dynamic and results-oriented professional with a proven track record in managing large fulfillment centers, we invite you to apply for this challenging and rewarding position. Join our team and contribute to the success of our mission.
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At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.
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Skills Required
- Bachelor's degree in business administration, logistics, supply chain management, or related field
- Advanced degree (MBA or related)
- Proven experience as a Site Leader or similar leadership role in a large-scale fulfillment center or distribution environment
- Strong knowledge of fulfillment center operations including order processing, inventory management, warehousing, and shipping
- Demonstrated success managing and developing large teams of hourly and salaried employees
- Exceptional leadership and communication skills
- Proficiency in analyzing data, metrics, and KPIs to drive performance improvements
- Experience in budgeting, cost management, and driving operational efficiency
- Ability to perform in a fast-paced, high-pressure environment with strong attention to detail
- Strong problem-solving and decision-making skills with a strategic mindset
- Familiarity with warehouse management systems (WMS) and other relevant software applications
- Knowledge of health and safety regulations and best practices in a warehousing environment
Flexport Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Flexport and has not been reviewed or approved by Flexport.
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Fair & Transparent Compensation — Pay is considered competitive for engineering, data, and some go-to-market roles, with strong reported total compensation in senior tech bands. Compensation is also framed as broadly in line with market ranges for mid-level sales positions.
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Healthcare Strength — Healthcare coverage is described as offering multiple plan options with preventive care and prescription coverage, alongside dental and vision. Company-paid disability and basic life/AD&D are positioned as part of a comparatively robust core insurance package.
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Leave & Time Off Breadth — Leave is framed as generous through flexible/unlimited PTO and a defined set of paid holidays for exempt staff. Paid parental leave is described with extended time for birthing and non-birthing parents, including a phased return program in some materials.
Flexport Insights
What We Do
Founded in 2013, we believe trade can move the human race forward. That’s why our mission at Flexport is to make global commerce so easy there will be more of it. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We’re shaping the future of a $8.6T industry with solutions powered by innovative technology and exceptional people Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B worth of merchandise across 112 countries every year.
Why Work With Us
Global logistics is the circulatory system for the world economy. Our global team of entrepreneurs is empowered to make the important decisions, to advocate for what is right regardless of the bottom line, and to see their ideas tested in the laboratory of the real world. We are uniquely positioned to simplify trade and built to make it happen.
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