Senior Operations Manager

Senior Operations Manager

Location: Salt Lake City, Utah (Onsite)

Reports to: Sr Director of Finance & Operations

Who We Are
WAYB never stops raising the bar on family products that are safer, healthier, and responsibly made. With thoughtful design and materials, we reinvent on-the-go gear to be better for families and the planet — way better.
We are a fast-moving, high-growth team that values ownership, clarity, and continuous improvement. As we scale, we are looking for a strong operations leader who can bring structure, visibility, and efficiency across our end-to-end operations.
The Role
We are looking for a hands-on, highly capable Senior Operations Manager who will own and elevate our operational performance across logistics, fulfillment, and supply chain.
This role is not just about managing day-to-day execution — you will be expected to:

• Evaluate our current operations end-to-end
• Identify inefficiencies and gaps
• Design and implement scalable systems and processes
• Drive measurable improvements in cost, speed, and reliability

You will partner closely with Finance leadership to align operational execution with financial goals, while acting as the primary driver of operational excellence across the business.
Key Responsibilities
Operational Ownership & Performance

• Own overall operational performance including fulfillment cost, transportation efficiency, time-to-market, and service levels
• Establish, track, and improve KPIs across logistics, fulfillment, and customer experience
• Purchase Order submission along with Supply/Demand manager tracking and reporting
• Proactively identify bottlenecks and implement solutions before they impact performance
• Deliver consistent, data-driven reporting to leadership with clear insights and action plans

Systems, Process Design & Optimization

• Conduct a full evaluation of current operational workflows and systems
• Design and implement scalable processes to support growth
• Standardize SOPs across all operational functions
• Evaluate and implement tools that improve visibility, automation, and control (3PL, EDI, returns, reporting, etc.)
• Lead continuous improvement initiatives with measurable impact

Logistics & Supply Chain Leadership

• Oversee end-to-end logistics including inbound, outbound, inventory, and fulfillment operations
• Own performance metrics such as OTIF, ASN accuracy, routing compliance, chargebacks, and deductions
• Manage and optimize relationships with 3PLs, warehouses, and carriers
• Ensure full compliance with retailer requirements (labeling, routing, documentation)
• Serve as escalation point for operational and retailer issues

Cross-Functional Alignment

• Partner with Finance, Planning, Production, Marketing, Ecommerce, Retail, and B2B teams
• Align operational execution with financial targets and business priorities
• Improve coordination across teams to ensure smooth product flow and launch execution
• Support onboarding/offboarding of partners and operational integrations

Team Leadership & Execution

• Lead and develop the onsite operations team with a focus on accountability and performance
• Ensure strong day-to-day execution while building long-term capability
• Create a culture of ownership, clarity, and continuous improvement

What Success Looks Like (First 6–12 Months)

• Clear visibility into all key operational metrics and performance drivers
• Measurable improvements in cost efficiency and service levels
• Reduced operational friction across teams
• Standardized processes and improved execution consistency
• Stronger alignment between Finance and Operations
• Scalable systems in place to support future growth

Who You Are

• Builder Mindset: You don’t just manage — you improve, redesign, and scale systems
• Operator: Comfortable being hands-on while thinking strategically
• Problem Solver: You identify root causes and implement lasting solutions
• Data-Driven: You rely on metrics and insights to guide decisions
• Strong Communicator: You align teams and drive clarity across functions
• High Ownership: You take responsibility for outcomes, not just tasks

Qualifications

• 5–8+ years of experience in operations, logistics, or supply chain (consumer goods preferred)
• Proven experience improving operational systems and processes
• Strong understanding of fulfillment, inventory management, and logistics networks
• Experience working with 3PLs, EDI, and retail compliance requirements
• Demonstrated ability to use data to drive decisions and improvements
• Experience leading teams in a fast-paced environment
• Bachelor’s degree in Operations, Business, or related field preferred

Why This Role Matters
This role is critical to ensuring that WAYB’s operations are not just functional, but scalable, efficient, and best-in-class.
You will play a key role in shaping how the business operates as we grow — bringing structure, clarity, and performance to every part of the operational workflow.