Senior Operations Manager

 We are looking for a Senior Operations Manager to join our Lithuanian team!

• Are you passionate about process optimisation and change management?
• We are looking for someone who is highly collaborative, strategic and great at executing operational plans!

Who we are:

SAI360 is giving companies a new perspective on risk management. By integrating Governance, Risk, Compliance (GRC) software and Ethics & Compliance Learning resources, SAI360 can broaden your risk horizon and increase your ability to identify, manage, and mitigate risk. See risk from every angle. Visit www.sai360.com.

Think you’re a fit for SAI360?

The Senior Operations Manager is responsible for overseeing and optimizing the operational infrastructure of SAI360 to ensure scalable, efficient, and high-quality delivery of digital products and services. This role provides strategic and hands-on leadership across cross-functional areas, and includes pushing change to our systems strategy, modernizing processes and introducing AI into Operations workflows. The position plays a critical role in translating business strategy into executable operational plans while driving continuous improvement, cost efficiency, and customer satisfaction. 

The primary objectives and responsibilities of a Snr Operations Manager includes:

Operational Leadership and Strategy 

• Lead day-to-day operations ensuring consistent execution across products, platforms, and services;
• Partner with executive leadership to develop and implement operational strategies aligned with organizational goals and growth objectives;

• Establish operational priorities, capacity plans, and resource allocation models to support scaling initiatives.

Process Optimization and Change Management  

• Design, document, and execute new processes to enhance efficiency, quality, and scalability;

• Develop and monitor key performance indicators (KPIs), service-level agreements (SLAs), and operational dashboards;

• Identify operational risks and bottlenecks; implement mitigation strategies, corrective plans and AI first workflows.  

Financial and Resource Management 

• Develop and manage operational budgets, forecasts, and cost-control initiatives;

• Analyze operational spend, and unit economics to improve margins and financial performance;

• Support business cases for new programs, tools, or operational investments. 

Systems & Pricing Implementation  

• Proven ability to implement new systems globally such as Jira and Smartsheets, and ability to implement systems integrations;

• Ability to work cross-functionally to develop implementations strategies and run projects to smooth execution;

• Implement pricing changes or new pricing models in excel and Salesforce.com and be point person for questions.

What you’ll bring to the table:

• Bachelor’s degree in business, Operations, Engineering, or a related field; 
• Proven experience of operational excellence, including leadership roles within software, SaaS, or technology-enabled services;
• Demonstrated experience operating in a private equity–backed or similarly metrics-driven environment;
• Advanced excel skills required;
• Expert of Jira, Smartsheets and Salesforce.com is critical to success;
• Strong track record of scaling operations, improving margins, and implementing disciplined operating processes;
• Proven people leadership and cross-functional influence at senior levels;
• Experience with Lean, Six Sigma, or other continuous improvement frameworks;
• Experience supporting rapid growth or transformation in a software and/or e-learning organization;
• Operational rigor and execution discipline;
• Financial and commercial acumen with data-driven decision making;
• Change leadership in high-growth environments;
• Clear, executive-level communication.

Why you should apply to SAI360:

Alongside a remote-first hiring strategy and competitive salary package, we offer a wide variety of employee perks including –

• Health Insurance;
• Accident Insurance;
• Monthly sports allowance;
• Quarterly wellness days;
• Bonus incentive Plan;
• Annual leave as per local law;

As required by applicable Pay Transparency laws, the base salary range for this position is €3250-€3750 gross per month, plus opportunities for bonuses or commission. Exact compensation may vary based on skills, experience, and location.