Senior Operations Manager

We’re seeking a Senior Operations Manager to lead that backbone — ensuring efficiency, alignment, and innovation across all RSI content and marketing operations. This person will coordinate documentation, reporting, data management, and technology workflows that enable our team to deliver world-class gaming content across every channel.

The Senior Operations Manager is a cross-functional leader responsible for coordinating projects, systems, and workflows between RSI’s production teams and marketing and data teams. You’ll manage the department’s operational infrastructure — including content distribution, information repositories, ad trafficking systems, and reporting pipelines.

This role blends strategic oversight with hands-on execution, ensuring RSI’s creative and technical teams operate with precision, transparency, and efficiency. The ideal candidate is both analytical and process-driven, with the ability to translate data and documentation into actionable insights.

What You'll Do

Operational Coordination

• Serve as the central liaison between internal departments — including content production, marketing, CRM, and analytics — to ensure smooth information flow and project execution.
• Manage operational documentation, processes, and workflows within Confluence, maintaining clear visibility across projects and initiatives.
• Support project planning and prioritization, tracking deliverables and dependencies through agile tools and reporting frameworks.

Content & Data Management

• Oversee content distribution pipelines, including OTT, broadcast, and digital asset delivery.
• Manage video archive systems, metadata tagging, and content retrieval processes.
• Maintain and optimize information repositories to ensure knowledge continuity and accessibility across departments.
• Support the collection, organization, and analysis of data for cross-functional use and reporting.

Advertising & Technical Operations

• Manage ad trafficking and campaign execution across OTT, broadcast TV, digital video, and audio platforms.
• Oversee ad tech systems and vendor integrations to ensure compliance and delivery accuracy.

Innovation & AI Integration

• Research and test AI tools to enhance content operations, project management, and data reporting efficiency.
• Identify opportunities to automate recurring operational processes using AI-assisted workflows.
• Evaluate emerging technologies to improve information and content management systems.

What You'll Bring:

• Bachelor’s degree in Management, related degree or equivalent experience
• 4+ years of experience in operations, project management, or business systems management within media, entertainment, or digital organizations.
• Strong understanding of data management, content workflows, and cross-department coordination.
• Proven experience managing documentation platforms (e.g., Confluence, Notion, or SharePoint).
• Familiarity with ad tech systems, OTT distribution, and digital trafficking.
• Strong analytical skills with experience in reporting, forecasting, and operations documentation.
• Excellent communication and leadership skills across creative and technical teams.

Preferred:

• Experience in gaming, iGaming, or sports entertainment industries.
• Knowledge of project management tools (Asana, Monday.com, Jira) and data visualization platforms (Tableau, Looker, Power BI).
• Working understanding of AI applications in operations or workflow automation.
• Familiarity with video production environments and asset management systems (Avid, Frame.io, etc.).

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