Senior Operations Manager

Job Title

Senior Operations Manager

Job Description Summary

Oversees all operational aspects of managing and leading staff to ensure the highest level of delivery of services consistent with C&W’s standards across the market’s portfolio.

Job Description

May be responsible for one or more of the following:
• Participate in monthly calls to share best practices and produce leads for institutional clients in multiple markets
• Establish and monitor appropriate checks and balances to ensure high level of quality in operations while ensuring that the management teams understand and exceed Client’s goals/expectations for each property
• Understand and observe compliance with management agreements, review and approve expenditures, which exceed the authority level established for project and property manager
• Guarantee timeliness and accuracy of financial and management reports, and confirm that expenditures comply with Client and C&W policies
• Assist property/account manager in maintaining relationships with Client’s senior level decision makers
• Ensure compliance of full utilization of C&W tools and resources (i.e. Connect, Asset Services SharePoint site, Operations Manual, Engineering Disciplines, Yardi, SOC-1 prescribed accounting software, automated preventative maintenance software)
• Verify the existence of property procedures including Operations Manual, Tenant Handbook, and Emergency Procedures as updated to current industry, Client, and C&W standards
• Provide training and professional development in conjunction with Asset Services policies
• Interface with accounting leaders and Transitions & Quality Control leader for feedback on associate performance and to conduct periodic audits when necessary
• Develop the most profitable and efficient personnel model to staff each asset. Utilize K-1 Pricing Tool for all business opportunities
• Participate in national asset services task forces and/or committees
• Assist the Asset Services leader in delivering financial results (P&L responsibility), as well as assist in preparing market level Asset Services budgets, monthly variances and forecasting
• Assist city lead with hiring, supervising, training, reviewing and overall performance management of asset services personnel

KEY COMPETENCIES
1. Financial Acumen
2. Customer Focus (internal and external)
3. Communication Proficiency (oral and written)
4. Time Management Skills
5. People Management Skills
6. Leadership
7. Business Development
8. Sense of Urgency

IMPORTANT EDUCATION
• Bachelor Degree in Business Administration or related discipline

IMPORTANT EXPERIENCE
• 8 -10 years of commercial property management and/or executive level sales management experience
• CPM and/or RPA comparable experience in a senior leadership role
• Extensive experience in analyzing and negotiating commercial lease and/or contract language
• Proven experience in management/evaluation/development/motivation of subordinates

ADDITIONAL ELIGIBILITY QUALIFICATIONS
• Maintain real estate license per any statutory requirements
• Active participation in CPM and RPA local and national chapters preferred
• Thorough understanding of financial reporting and variance analysis
• Actively involved in the leadership level in charitable organization(s)

WORK ENVIRONMENT
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL DEMANDS
The PHYSICAL DEMANDS described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for 85% of the time; and extend hands and arms in any direction.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $106,250.00 - $125,000.00

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [email protected]. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”