(Senior) Technical Support Manager - 1st Level (all gender)

THE OPPORTUNITY

At Tradebyte you work hand in hand with the biggest players in e-commerce – from fashion to sportswear  brands to big online shops. We offer you an open work structure and an incomparable team spirit. We believe that work and passion are compatible and for that we offer the appropriate surroundings. With continuous growth, we are looking for new colleagues who share our passion for work. Love what you do – do what you love. Become part of Tradebyte, an independent company within the Zalando Group!

WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)

• You are the first point of contact for customers or channels who are experiencing technical issues

• You research technical issues and either solve them or forward them to 2nd Level Technical Support

• You are responsible for customer communication. You support the customer until their problem has been resolved

• You give feedback to the product management team to highlight potential for optimisation

• You are responsible for the tool-assisted monitoring of customer integration processes and proactively point out problems to customers and channels

WE'D LOVE TO MEET YOU IF

• You love to learn and discover new technologies and tools

• You bring at least 3-4 years of experience as an Ops Manager or in a similar role working in customer support and services roles.

• You are familiar with XML and CSV and eager to learn how to solve problems related to Data Integration. You will fit in well with us if you learn with a great level of autonomy

• Experience with the Salesforce Service Cloud or a similar ticketing system is an advantage, but not a must

• You are a motivated, organised, and detail-oriented team player who is communicative and - most importantly - empathetic toward customers. We believe empathy is the best way to show our customers that we really care.

• You speak English fluently. German skills would be appreciated, but are not required.

WHAT YOU CAN EXPECT FROM US

• You’ll play a decisive role in shaping an agile, fast-growing, international company and be supported by an open-minded working environment 

• Competitive salary package, employee share shop, 40% Zalando shopping discount (30% Zalando Lounge)

• You’ll be given various learning and development opportunities to enhance your professional development 

• a true hybrid working model with flexibility to work remotely

• 27 vacation days per year that increase up to 30 days, volunteering time off and several sabbatical options after 2 years

• We’ll help you commute to the office with zero emissions: through a rented company bike or by charging you electric car at our e-charging station

• Access to additional German or English classes to improve your language skills

• Visa support for our foreign employees 

• A variety of health offers to support your well-being, as well as free beverages and fruits