Senior Operations Manager

OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa.

Who We Are

At OKX, we believe that the future will be reshaped by Crypto, ultimately contributing to every individual's freedom.

OKX began as a crypto exchange giving millions of people access to crypto trading and over time becoming among the largest platforms in the world. In recent years, we have developed one of the most connected Web3 wallets used by millions to access decentralized crypto applications (dApps).

OKX is a trusted brand by hundreds of large institutions seeking access to crypto markets on a reliable platform that seamlessly connects with global banking and payments. In the last year, OKX has expanded into new markets including Australia, Brazil, Netherlands, Singapore and Turkey, with plans to launch in the US, Belgium and the UAE.

We are deeply committed to shaping a fairer, more transparent and accessible society through blockchain technology. This is why we publish proof of reserves monthly, and continue to ship new innovative security features.

About the Opportunity

The Operations Team ensures the smooth, secure, and efficient functioning of our liquidity management business. With deep understanding in business processes, account structures, and fund flows, the team oversees trade capture, static data setup, position & cash reconciliations. They resolve exceptions by identifying root causes, enhance workflows through automation and SOP improvements, and ensure compliance with regulatory reporting. This team is critical to maintaining operational excellence and supporting the success of our liquidity management business.

What You’ll Be Doing

As a Senior Operations Manager, you will collaborate closely with liquidity managers, technical leads, and business analysts to design and implement efficient operational workflows. Your responsibilities will include:

• Operational Process Design: Develop and maintain daily Standard Operating Procedures (SOPs) to ensure the continuity and integrity of business operations.

• Account Management: Oversee account applications, manage legal entity transitions, and coordinate contract signing with third parties.

• Fund Operations: Manage fund transfers, operational fees, and follow up on fault transfers to ensure accuracy and timeliness.

• Trade Management: Handle trade capture, ledger reconciliations, and investigate trade mismatches to maintain operational excellence.

What We Look For In You

We are seeking a highly skilled and proactive individual with a blend of technical expertise and interpersonal abilities. Ideal candidates will possess:

• Financial Market Knowledge: In-depth understanding of financial markets, particularly in trading and derivatives( futures, perpetual swaps, options and digital assets ).

• Accounting Knowledge: Proficiency in accounting principles, including reconciliation processes.

• Bilingual Proficiency: Proficiency in Mandarin is required to communicate effectively with Mandarin-speaking stakeholders and clients.

• Sense of Ownership: A proactive mindset with the ability to take full responsibility for tasks and see them through to completion.

• Business Interest and Care: Genuine enthusiasm for the crypto industry and a strong focus on understanding business objectives.

• Excellent Communication & Collaboration: Strong written and verbal communication skills, with the ability to collaborate across teams and manage relationships with internal and external stakeholders.

Nice to Haves

• Auditing experience and background working with compliance teams and regulators.

Perks & Benefits

• Competitive total compensation package

• L&D programs and Education subsidy for employees' growth and development

• Various team building programs and company events

• Wellness and meal allowances

• Comprehensive healthcare schemes for employees and dependants

• More that we love to tell you along the process!