THE ROLE & THE TEAM
At Tradebyte you work hand in hand with the biggest players in e-commerce – from hip fashion brands to big online shops. We offer you an open work structure and an incomparable team spirit. We believe that work and passion are compatible and for that we offer the appropriate surroundings. With continuous growth, we are looking for new colleagues who share our passion for work. Love what you do – do what you love. Become part of Tradebyte, an independent company within the Zalando Group!
WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)
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You are the first point of contact for customers or channels who are experiencing technical issues
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You research technical issues and either solve them or forward them to 2nd Level Technical Support
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You are responsible for customer communication. You support the customer until their problem has been resolved
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You give feedback to the product management team to highlight potential for optimisation
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You are responsible for the tool-assisted monitoring of customer integration processes and proactively point out problems to customers and channels
WE WOULD LOVE TO MEET YOU IF
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You are fluent in English and German is a must. You do not need to be a native speaker, but you can confidently explain complex topics and express yourself in both languages.
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You love to learn and discover new technologies and tools
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You have some experience working in customer support and services roles. You love helping customers solve problems
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You are familiar with XML and CSV and eager to learn how to solve problems related to Data Integration. You will fit in well with us if you learn with a great level of autonomy
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Experience with the Salesforce Service Cloud or a similar ticketing system is an advantage, but not a must
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You are a motivated, organized, and detail-oriented team player who is communicative and - most importantly - empathetic toward customers. We believe empathy is the best way to show our customers that we really care
WHAT YOU CAN EXPECT FROM US
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You’ll play a decisive role in shaping an agile, fast-growing, international company and be supported by an open-minded working environment
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Competitive salary package, employee share shop, 40% Zalando shopping discount (30% Zalando Lounge)
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You’ll be given various learning and development opportunities to enhance your professional development
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Flexible working hours, home office options
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27 vacation days per year that increase up to 30 days, volunteering time off and several sabbatical options after 2 years
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We’ll help you commute to the office with zero emissions: through a rented company bike or by charging you electric car at our e-charging station
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Access to additional German or English classes to improve your language skills
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Visa support for our foreign employees
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A variety of health offers to support your well-being, as well as free beverages and fruits
Top Skills
What We Do
Welcome to Zalando. Here’s some key info about us:
Our position and vision:
- We’re Europe’s leading online platform for fashion and lifestyle
- Founded in Berlin in 2008, we bring head-to-toe fashion to more than 50 million active customers in 25 markets; offering clothes, footwear, accessories, and beauty
- Our vision is to become The Starting Point For Fashion.
Our offering:
- Our assortment of international brands ranges from world-famous names to local labels
- Our platform is a one-stop fashion destination for inspiration, innovation, and interaction
- As Europe’s most fashionable tech company, we work hard to find digital solutions for every aspect of the fashion journey: for our customers, partners, and friends of our brand.
- Our logistics network with 12 centrally located fulfillment centers allows us to efficiently serve our customers throughout Europe, supported by warehouses in Italy, France, Poland, and Sweden with a focus on local customer needs.
Our beliefs:
- Our ambition is to combine our passion for self-expression through fashion with our unwavering commitments to sustainability and D&I
- We believe that our integration of fashion, operations, and online technology gives us the capability to deliver a compelling value proposition to both our customers and fashion brand partners.