The Role
Lead Philippine operations across healthcare recruiting, insurance support, call center, scheduling, and client-facing teams. Manage managers, establish KPIs and accountability standards, translate executive strategy into operational plans, improve processes, resolve escalations, and drive cross-functional performance. Build scalable operations, develop leaders, and own overall results in a growing healthcare services organization.
Summary Generated by Built In
Position Overview
A growing U.S.-based healthcare services organization is seeking a Senior Operations Manager to lead its Philippine operations. This senior leadership role reports to US Leadership overseeing multiple service lines, including healthcare recruiting, insurance operations, call center services, scheduling, and other client-facing teams. The position follows a 9:00 AM–6:00 PM Eastern Time (ET) work schedule.
The company is a growing U.S.-based healthcare services organization with a team of approximately 50 employees in the Philippines. It provides healthcare recruiting, insurance support, scheduling, call center services, and other operational solutions to healthcare organizations throughout the United States.EEO Statement
Topaz HR is an Equal Opportunity Employer and is committed to fostering an inclusive workplace for all employees.Please Note
Topaz HR is managing the recruitment process for this opportunity. Additional company information will be shared with qualified candidates during the interview process. All hiring decisions will be made directly by the employer.
A growing U.S.-based healthcare services organization is seeking a Senior Operations Manager to lead its Philippine operations. This senior leadership role reports to US Leadership overseeing multiple service lines, including healthcare recruiting, insurance operations, call center services, scheduling, and other client-facing teams. The position follows a 9:00 AM–6:00 PM Eastern Time (ET) work schedule.
The ideal candidate is a hands-on operator who can drive execution, build scalable processes, develop leaders, and translate company strategy into measurable results.
Responsibilities- Lead and develop managers across multiple operational functions
- Establish KPIs, performance standards, and accountability measures
- Translate executive strategy into actionable operational plans
- Drive cross-functional alignment, execution, and continuous improvement
- Identify and resolve operational challenges and process bottlenecks
- Serve as an escalation point for operational and client issues
- Build scalable processes and support organizational growth
- Own overall operational performance and results
- 7+ years of leadership experience in operations, BPO, healthcare services, recruiting, staffing, or related environments
- Experience managing multiple managers and cross-functional teams
- Proven success driving operational performance and process improvement
- Strong leadership, communication, and problem-solving skills
- Experience developing KPIs and accountability frameworks
- Ability to work independently in a fast-paced, entrepreneurial environment
- Healthcare, recruiting, or call center experience preferred
- Competitive compensation package
- Salary: PHP 130,000–170,000 per month
- Performance-based bonus opportunities
- Paid time off and company holidays
- Comprehensive benefits package
- Professional growth and advancement opportunities
- High-visibility leadership role with executive exposure
The company is a growing U.S.-based healthcare services organization with a team of approximately 50 employees in the Philippines. It provides healthcare recruiting, insurance support, scheduling, call center services, and other operational solutions to healthcare organizations throughout the United States.EEO Statement
Topaz HR is an Equal Opportunity Employer and is committed to fostering an inclusive workplace for all employees.Please Note
Topaz HR is managing the recruitment process for this opportunity. Additional company information will be shared with qualified candidates during the interview process. All hiring decisions will be made directly by the employer.
Skills Required
- 7+ years of leadership experience in operations, BPO, healthcare services, recruiting, staffing, or related environments
- Experience managing multiple managers and cross-functional teams
- Proven success driving operational performance and process improvement
- Strong leadership, communication, and problem-solving skills
- Experience developing KPIs and accountability frameworks
- Ability to work independently in a fast-paced, entrepreneurial environment
- Healthcare, recruiting, or call center experience
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The Company
What We Do
Topaz HR Advisory empowers businesses to attract, retain, and develop talent through comprehensive HR services. They offer project-based and ongoing HR solutions for small to mid-sized businesses, helping them get HR policies and procedures straightened out.
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