Then Just Eat Takeaway.com might be the place for you. We’re a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.
About this roleAs our Senior Operations Manager, you will lead 1st line operations for Takeaway.com Payments B.V., a DNB-regulated payment institution embedded within the Just Eat Takeaway.com (JET) group.
In this vital role, you will collaborate closely with the Head of Operations to oversee our intra-group outsourcing model. You will champion a customer-centric approach by ensuring checkout, payment, and payout lifecycles run smoothly for millions of users.
Through close teamwork to deliver compliant, high-performing processes, you will manage SLA adherence and transaction monitoring. You will care for our regulatory ecosystem while helping us deliver operational excellence at tech-company speed.
These are some of the key components to the position- Lead 1st line compliance operations, ensuring absolute adherence to DNB requirements and JET policies.
- Oversee and monitor the intra-group SLA with JET, driving excellence in service delivery.
- Manage transaction monitoring systems to identify, escalate, and resolve risks in line with AML/CFT rules.
- Translate new regulations (DORA, PSD3, AMLD6) into robust, real-world operational processes.
- Supervise payout operations, ensuring all activities meet strict internal controls and regulatory standards.
- Own, track, and progress key operational milestones within the Annual Compliance Plan.
- Support internal and external audits by maintaining comprehensive, audit-ready records and document systems.
- Cultivate highly collaborative relationships across Legal, Risk, Compliance, Finance, Product, and external regulators.
- Senior-level operational experience managing compliance, payments, or regulated operations within a PSP, EMI, or regulated banking environment.
- Deep, authoritative knowledge of 1st line compliance, including transaction monitoring, AML/CFT, KYC, and sanctions.
- Proven history of leading and delivering complex change management, DORA, or systems implementation projects in a regulated landscape.
- Strong capability to develop an understanding of our internal and external partners to govern outsourced, SLA-backed operational models.
- Solid familiarity with DNB/AFM supervision and frameworks (PSD2, DORA, AMLD), or a demonstrated capacity to master them rapidly.
- Data-driven approach with a track record of building and managing operational KPIs, metrics, and risk dashboards.
- Exceptional stakeholder management skills, easily bridging technical teams, legal advisors, and executive leaders.
- Fluent communication skills in English, with Dutch language proficiency representing a strong advantage in our regulatory landscape.
Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. Being the best at what we do isn’t just about delivering on our strategy. It's a competition for something incredibly valuable – our customers' choice. Every time a customer decides where to order, they're picking a side.
At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers’ loyalty, again and again.
Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we’re building a customer-first culture which enables us to stay one step ahead of the competition.
Inclusion, Diversity & BelongingNo matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.
What else are we delivering?Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET journeys.
Are you ready to join the team? Apply now!
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Skills Required
- Senior-level operational experience managing compliance, payments, or regulated operations within a PSP, EMI, or regulated banking environment
- Deep knowledge of 1st line compliance including transaction monitoring, AML/CFT, KYC, and sanctions
- Proven history leading complex change management or systems implementation projects (e.g., DORA) in a regulated landscape
- Experience governing outsourced, SLA-backed operational models and managing intra-group SLAs
- Familiarity with DNB/AFM supervision and frameworks (PSD2, DORA, AMLD) or ability to rapidly master them
- Data-driven approach with experience building and managing operational KPIs, metrics, and risk dashboards
- Exceptional stakeholder management skills across Legal, Risk, Compliance, Finance, Product, and regulators
- Fluent English communication skills
- Dutch language proficiency
What We Do
Just Eat Takeaway.com is a leading global online food delivery marketplace, connecting consumers and restaurants through our platform in 20 countries. Like a dinner table, working at JET brings our office employees and couriers together. From coding to customer service to couriers, JET is a fun, fast-paced and supportive place where you can be yourself. No day is the same. Our days are filled with new experiences. We see every challenge that comes our way as a chance to grow, both the business, and ourselves. We’re connected to millions of food-lovers, hundreds of thousands of connected partners and some of the best-known brands of the planet. When you take your seat here, you’ll find that a simple scribble on a napkin can turn into something seen by millions. Together we transform, create, reinvent and empower every food moment. As a leading online food tech company, JET brings together the stability of a global business, with the agility of a start-up. We got here by always staying one step ahead of the competition. So load up your plate with ideas that get you excited, because at JET everything is on the table. https://careers.justeattakeaway.com
