The Senior Operations Manager is a very experienced leader with between 5 -7 years of experience leading and developing leaders in support of the business strategy focusing on day-to-day operational efficiency, cost reduction, key programs, and the general management of processes, policies, and procedures. The Senior Operations Manager guides and influences the development of managers and supports the selection, retention and engagement of both managers and employees. This critical role will enable succession planning across the network and requires a combination of focus and flexibility.
This role is for A Shift - Tue: 6 am - 5 pm, Wed - Fri: 6 am - 4 pm
A day in the life…
- Support the business strategy or driving results for overall safety, quality and performance while driving efficiency and scale
- Lead, develop, and grow the performance of a team of about 7 managers and their supporting teams across multiple shifts and departments through strong emotional intelligence
- Recruiting, selecting, onboarding, and training the right leaders
- The ability to demonstrate good judgement when making decisions and owns the impact of decisions made
- Promotes equity across the network and within the organization
- Meet warehouse financial standards by providing annual budget information; monitoring expenditures; identifying variances; implementing corrective actions
- Drive KPI metrics as well as 4DX and facility performance scorecards
- Partner with on-site and virtual operational support teams and partners to test, pilot, implement solutions for the building
You own this if you have…
- 6+ years of warehouse experience in a managerial role
- Well-developed and proven time management skills and the ability to prioritize.
- Demonstrated capabilities in developing leaders and growing leadership competencies in their direct reports
- Strong knowledge of warehousing Key Performance Indicators (KPIs)
- Demonstrated excellence in managing projects, programs, and initiatives within a building
- Ability to analyze data and determine actions based on improvement opportunities
- Excellent verbal and written communication skills
We’ve got you covered…
Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.
Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.
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Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.
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Pay Range Details
The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.
Youtube Link: https://www.youtube.com/embed/Ik2td-Ucc5k?si=f7t2QCRBpqPRsr7g
Skills Required
- 6+ years of warehouse experience in a managerial role
- Strong knowledge of warehousing Key Performance Indicators (KPIs)
- Excellent verbal and written communication skills
- Demonstrated capabilities in developing leaders and growing leadership competencies in direct reports
- Well-developed and proven time management skills
Nordstrom Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Nordstrom and has not been reviewed or approved by Nordstrom.
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Healthcare Strength — Healthcare options are described as broad, including medical, dental, and vision coverage alongside virtual care and mental health support. Additional protections like disability coverage, life/AD&D, and accounts such as HSA/FSA further strengthen the overall health-and-protection offering.
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Retirement Support — Retirement benefits include a 401(k) plan with a defined employer match structure and access to additional financial programs like an employee stock purchase plan. Commuter accounts, transit subsidies, and adoption assistance add to the overall financial support beyond base pay.
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Leave & Time Off Breadth — Time-away benefits include PTO accrual, paid holidays, bereavement leave, parental and bonding leave, and a sabbatical program after tenure. PTO sharing and donation options expand flexibility in how time off can be used and supported across colleagues.
Nordstrom Insights
What We Do
When you join Nordstrom, you join a fast-paced and entrepreneurial environment is paired with the strong history and experience of the Nordstrom retail legacy. We have access to some of the greatest minds in retail and technology and are constantly creating innovative strategies to develop the ultimate apparel solutions.
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