Sr, Operations Manager - Print & Mail Services
Position Summary:
The Senior Services Operations Manager serves as the primary operational and client-facing leader for assigned enterprise accounts. This role is responsible for delivering operational excellence, driving profitability, managing customer relationships, and leading a team of direct reports within a managed services environment.
Highly Preferred Experience
- BPO, Print, and Mail Services experience
- Strong P&L ownership and profitability management
- Proven success in a client-facing leadership role
- Experience leading strategy meetings, business reviews, and executive presentations
Key Responsibilities Client & Strategic Leadership
- Serve as the primary operational contact for key customer accounts.
- Lead customer strategy meetings, business reviews, and governance discussions.
- Build strong executive-level client relationships and ensure customer satisfaction.
- Ensure contractual commitments and service level agreements are achieved.
- Identify service improvement and growth opportunities.
Team Leadership
- Lead, coach, and develop a team of 15–20 direct reports.
- Drive accountability, performance management, and employee engagement.
- Foster a culture of continuous improvement and operational excellence.
Operations & Financial Management
- Oversee daily service delivery and operational performance across assigned accounts.
- Drive process improvements that enhance efficiency, quality, and customer value.
- Own account financial performance, including revenue, profit, and margin management.
- Drive profitability through strategic planning, cost control, and operational efficiencies.
- Partner cross-functionally to implement customer initiatives and business solutions.
Qualifications
- Bachelor's degree or equivalent experience.
- 5+ years of leadership experience in customer-facing operations.
- Experience in BPO, Print, Mail, or Managed Services environments strongly preferred.
- Demonstrated success managing P&L responsibility and improving business performance.
- Strong communication, relationship-building, and presentation skills.
- Project management and continuous improvement experience preferred.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
- Choose from a broad selection of medical, dental, life, and disability insurance options.
- Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually
- Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
Skills Required
- Bachelor's degree or equivalent experience
- 5+ years of leadership experience in customer-facing operations
- Demonstrated success managing P&L responsibility and improving business performance
- Strong communication, relationship-building, and presentation skills
- Experience in BPO, Print, Mail, or Managed Services environments
- Proven success in a client-facing leadership role
- Experience leading strategy meetings, business reviews, and executive presentations
- Project management and continuous improvement experience
Ricoh USA, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ricoh USA, Inc. and has not been reviewed or approved by Ricoh USA, Inc..
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Healthcare Strength — The company offers comprehensive medical, dental, and vision plans with configurable options, plus disability, life insurance, and an EAP. Feedback suggests coverage breadth is solid, with some noting low copays in certain plans.
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Retirement Support — A 401(k) with company match is available starting on day one. Feedback suggests the program is competitive in scope even if the match level is viewed as only average by some.
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Flexible Benefits — A configurable benefits marketplace with options like pet insurance, employee discounts, tuition reimbursement, and the ability to purchase extra vacation days offers choice. Feedback suggests flexibility and add‑ons help round out total rewards even when base pay feels light.
Ricoh USA, Inc. Insights
What We Do
Ricoh USA is an information management and digital services company connecting technology, processes, and people. As part of a global leader, we create competitive advantage for over 1.4 million businesses and solve problems for companies large and small. Every day our more than 90,000 global employees serve a vast array of industries designing and optimizing end-to-end business solutions. At the forefront of innovation, we use a wide range of systems, platforms, and image technology to make data accessible to people faster and with more insight than ever before.
