Senior Operations Manager- EMEA

Posted 7 Hours Ago
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Hiring Remotely in Cape Town, Western Cape
Remote
Senior level
Fintech • Payments • Financial Services
The Role
The Senior Operations Manager will lead the Payins team's operations, ensuring efficient processes, implementing technology solutions, managing partner relations, evaluating risks, and optimizing performance. The role encompasses formulating business strategies and providing insights to enhance local integrations and operational improvements.
Summary Generated by Built In

Why should you join dLocal?


dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets. 


By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health, and learning benefits, among others. Being a part of dLocal means working with 900+ teammates from 25+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.


What's the opportunity?


We are looking for a Sr. Operations Manager based in South Africa to join our Operations Payins team, who will ensure our operations run smoothly and all processes are efficient and effective, and that we have the best local integrations we are capable of. Plus, the capacity for business analysis and finding new business opportunities.

What will you be doing?

  • Formulating business strategies in terms of Structures, Costs, and Business capabilities for each of the countries we operate.
  • Implementing efficient processes and looking for new opportunities.
  • Overseeing the implementation of technology solutions throughout the organization.
  • Managing relations and negotiations with partners and local acquirers.
  • Evaluating risk and leading quality assurance efforts.
  • Analyzing performance results and optimizing accordingly.
  • Understanding Dlocal operations in order to detect and prevent operational and system/technical problems and suggest operational improvements with strategic thinking.
  • Working closely with the rest of the company to make their life easier, by providing the information they may need, such as transactions information, feedback from our local providers, and analysis of the current issues that may be affecting our clients and our local processes (audit, back office, etc).

What skills do you need?

  • Someone open to constant change in an ambiguous, fast-paced environment, a self-starter, and open to working across time zones with teams all over the world.
  • Solid experience in banking, financial services, the payment industry, fintech, acquirers, or similar.
  • Knowledge of data analytics and reporting.
  • Knowledge of SQL required.
  • Familiarity with all business functions including legal, finance, product, and IT.
  • Outstanding presentation, reporting, and communication skills.
  • Attention to detail.
  • Curious profile and positive attitude.
  • Exceptional organizational skills, with the ability to manage multiple activities and projects at the same time.
  • Ability to work with tight deadlines.
  • Advanced/Fluent English.
  • Ability to travel.
  • Team spirit.

What happens after you apply?


Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!


Also, you can check out our webpage, Linkedin, Instagram, and Youtube for more about dLocal!

Top Skills

SQL
The Company
932 Employees
Remote Workplace
Year Founded: 2016

What We Do

dLocal started with one goal – to close the payments innovation gap between global enterprise companies, and customers in emerging economies. We have over 900 payment methods, in more than 40 countries.

With the ability to accept local payment methods and facilitate cross-border fund settlement worldwide, our merchants reach billions of underserved consumers in the high-growth markets of Africa, Asia, and Latin America. dLocal offers the ideal payment solutions for global commerce:

Payins: Accept local payment methods
Payouts: Compliantly send funds cross-border
Defense Suite: Manage fraud effectively
dLocal for Platforms: Unify your platform’s payment solution
Local Issuing: Localize payments for your gig-economy workers, suppliers, and partners

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