Your Adventures Ahead
- Oversee and manage all integrations and to ensure seamless operations and compliance with standards.
- Support the onboarding process for new merchants by coordinating with commercial teams, regional integration teams, conducting setup tests, and ensuring successful execution.
- Provide alternative solutions and hold end-to-end integration conversations with merchants and internal teams.
- Build and maintain relationships with networks and top merchants, ensuring our interests are well-represented and that we stay up-to-date with the latest tracking and integration technologies.
- Ensure operational excellence by conducting test runs and continuously improving integration processes.
- Collaborate with Operations, Customer Service, the Center of Excellence, and Business Development teams to streamline processes and enhance the user experience.
- Lead the implementation of new initiatives to improve tracking reliability and operational efficiency.
- Resolve merchant-related issues, such as untracked orders and incorrect setups, identify opportunities for improvements within Integration by working closely with the regional operations team.
- Document key tasks, processes, and SLAs, ensuring they are regularly updated and followed.
Essentials to Succeed
- Technical Expertise: Strong technical background with an understanding of tracking technologies. Experience in affiliate marketing and e-commerce is a plus.
- Experience: 2-3 years experience in an operations or technical role.
- Communication Skills: Excellent verbal and written communication skills, with the ability to coordinate effectively with both internal teams and external partners.
- Proficient in English and Chinese language. (Cantonese is an added advantage)
- Attention to Detail: Strong attention to detail, ensuring accuracy and efficiency in all tasks.
- Collaboration: Demonstrated ability to work collaboratively across various departments and with external partners on large-scale projects.
- Analytical Skills: Strong analytical skills to ensure data accuracy and process optimization.
- Ownership & Accountability: Ability to autonomously manage functional areas while ensuring the interests of customers, merchants, and the company are upheld.
- Technical Proficiency: Advanced proficiency in Microsoft Excel and Google Sheets.
- Problem-Solving: Highly motivated, solution-oriented mindset capable of addressing issues in a fast-paced startup environment.
Top Skills
What We Do
The ShopBack Group is Asia-Pacific’s leading shopping, rewards, and payments platform, serving over 40 million shoppers across 11 markets.
Driven by the vision to become the world's most rewarding way to shop, ShopBack is dedicated to saving members money and time, while delivering delightful experiences with every purchase. The platform also enables merchants and brands to engage with their members in a cost-effective manner.
Founded in 2014, ShopBack now powers over US$4 billion in annual sales for over 20,000 online and in-store partners, with over half a million transactions happening via the platform daily. In 2022, ShopBack expanded its offerings into the realm of financial services with the launch of ShopBack Pay and PayLater - providing members with responsible and convenient payment options at checkout, while empowering partners with more ways to engage potential customers.
Merchants and brand partners interested in collaborating can connect with us here: https://corporate.shopback.com/partnerships
