Senior Operations Engineer

Company Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!

Job Description

This is a Senior Operations Engineer. Responsible for the daily technical and escalations support for the Ethernet Network Reliability Center. Support functions entail technical support duties for Ethernet network isolation, troubleshooting, and internal escalation responsibilities. The role will require the candidate to facilitate outage bridges, perform escalations and work alongside interfacing organizations to resolve network impairments. Be aware of the operational needs of the team to be able to work incoming troubles and phone calls alongside technicians.

The responsibilities of the Sr, Operation Engineer:

• Provides technical support & training for Ethernet Network Operation technicians
• Ensure the Events team are made aware of and update events.
• Troubleshoot and advise on high impact network outage events
• Train Operation technicians on daily work tasks
• Perform escalations to internal teams and upper management teams
• Troubleshoot events
• Review trouble tickets for quality and identify training opportunities for technicians
• Identify & report long duration outages, dispatch delays or chronic events
• Create or update technical documentation
• Work as with Engineer team to ensure Sharepoint is accurate and up to date.
• Serve as an acting “In Charge” in the absence of a NOC manager

SKILLS, KNOWLEDGE, & ABILITIES:

 Strong technical skill level working on complex assignments involving maintenance activities.

• Solid knowledge of network layers 1, 2, and/or 3.
• Troubleshooting experience with Ethernet, ATM, Frame Relay, IP, DSL, and/or Transport.
• Troubleshooting experience with CISCO, Alcatel, Lucent, Adtran, Ciena, Juniper and/or other vendor hardware.
• Troubleshooting experience using a variety of Element Management Systems.
• Ability to interface directly with internal customers over the phone.
• Computer literacy, multi-tasking, problem-solving, strong verbal communications, and customer service soft skills are a must.
• This center is open 24 hours a day, 7 days a week. Must be willing to work day, evening, and night shifts; also to work overtime, weekends and holidays as required depending upon employee skills, abilities, and the needs of the business. Hours are based on the needs of the business and are subject to change.

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• 3+ year troubleshooting experience with Ethernet, ATM, Frame Relay, IP, DSL, and/or Transport.
• Advanced knowledge of network layers 1, 2, and 3. CCNA or CCNP Certification preferred however not a requirement.
• Expert knowledge of Nokia 7750, Cisco and Ciena Ethernet platforms.
• Ability to support/train NOC technicians in any facet of their role

BONUS POINTS FOR:

• Bachelor’s Degree in Engineering
• CCNP or CCIE

#LI-RM1

Additional Information

WHY JOIN US?

We aspire to contemporary ways of working.

We are committed to being a leader in defining a new way to work because we recognize the changing mindset of today's workforce. We are opening a new, state-of-the-art corporate HQ in Charlotte, NC and our current priority is to make it a truly vibrant destination by hiring talent in the greater Charlotte area who are interested in a hybrid remote/office work arrangement. As always, however, we are also open to providing sensible remote options to talent outside of the Charlotte area. Why? Because our purpose is to reimagine how people work, learn, play and connect!

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. We are committed to building a team as diverse as the customers we serve.

Diversity, equity and inclusion are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer

WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Diversity, equity and inclusion are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer/Veterans/Disabled

For all applicants, please take a moment to review our Privacy Notices:

• Brightspeed’s Privacy Notice for California Residents
• Brightspeed’s Privacy Notice