At GTT, our Service Assurance Team manages and maintains GTT's international network, delivering exceptional support to customers worldwide. As a Senior Operations Engineer, Network Services, you will be responsible for troubleshooting network issues, managing incidents through resolution, and ensuring a stable, resilient, and high-performing network environment.
What You'll Be Doing
- Provide break/fix support across GTT's global network.
- Own and drive incidents through to successful resolution.
- Perform technical validation, troubleshooting, and escalation management.
- Work closely with customers, vendors, and internal teams to resolve service issues.
- Configure network devices and support service migrations.
- Proactively identify recurring issues and drive preventative actions.
- Maintain accurate documentation and customer communications.
- Ensure operational procedures and best practices are followed.
What We're Looking For
Essential
- 2+ years of experience in a Telco, Service Provider, or similar environment.
- Strong troubleshooting and fault-diagnosis skills.
- Experience with SD-WAN, Security, and SASE technologies.
- Good understanding of BGP, OSPF, ISIS, and EIGRP.
- Experience with Layer 2 technologies, including VLANs, STP, and LACP.
- Knowledge of MPLS, L2VPN, and L3VPN services.
- Strong communication, customer service, and problem-solving skills.
Nice to Have
- Cisco IOS and hardware experience.
- Juniper JUNOS experience.
- Certifications such as CCNA, JNCNA, Fortinet FCA, or Palo Alto PCNSA/PCCSA.
- Experience in a NOC or Service Operations environment.
Working Pattern
- Extended business hours.
- Remote working model
Why GTT
- Adaptive mindset: A fast‑moving, start‑up‑style environment that encourages learning and innovation
- Collective impact: Close collaboration with product, engineering, and operations teams
- Customer ownership: Delivering stable, secure network platforms customers depend on
You’ll join a highly capable team where technical expertise, accountability, and continuous improvement are valued.
Our Commitment
GTT is committed to inclusion, fairness, and equal opportunity. We encourage applications from candidates of all backgrounds and experiences.
#LI-Remote #LI-VP1
Skills Required
- 2+ years of experience in a telecommunications, service provider, or similar environment
- Strong troubleshooting and fault-diagnosis skills
- Experience with SD-WAN, security, and SASE technologies
- Understanding of BGP, OSPF, IS-IS, and EIGRP
- Experience with Layer 2 technologies, including VLANs, STP, and LACP
- Knowledge of MPLS, L2VPN, and L3VPN services
- Strong communication, customer service, and problem-solving skills
- Cisco IOS and hardware experience
- Juniper JUNOS experience
- CCNA, JNCNA, Fortinet FCA, Palo Alto PCNSA, or PCCSA certification
- Experience in a NOC or Service Operations environment
GTT Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about GTT and has not been reviewed or approved by GTT.
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Strong & Reliable Incentives — Bonus eligibility and on-time payments are portrayed as dependable, including mentions of a standing bonus plan.
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Leave & Time Off Breadth — PTO and sick leave are characterized as generous or solid, supporting workable time-off needs.
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Retirement Support — A 401(k) plan with company matching is highlighted as a helpful element of the package.
GTT Insights
What We Do
GTT is a managed network and security services provider to global organizations. We design and deliver solutions that leverage advanced cloud, networking and security technologies. We complement our solutions with a suite of professional services and exceptional support teams in local markets around the world. We serve thousands of national and multinational companies with a portfolio that includes SD-WAN, security, Internet, voice and other connectivity options. Our services are uniquely enabled by our top-ranked, global, Tier 1 IP backbone, which spans more than 260 cities on six continents. The company culture is built on a customer-first service experience reinforced by our commitment to operational excellence and continuous improvement in our business, environmental, social and governance practices. For more information, visit www.gtt.net.
