Senior Operations Associate

BTSE Group is a leading global fintech and blockchain company that is committed to building innovative technology and infrastructure. We empower businesses and corporate clients with the advanced tools they need to excel in a rapidly evolving and competitive market.

BTSE has pioneered numerous trading technologies that have been widely adopted across the industry, setting new benchmarks for innovation, performance, and security in fintech. Our diverse business lines serve both retail (B2C) customers and institutional (B2B) clients, enabling them to launch, operate, and scale fintech businesses.

We are seeking ambitious, motivated professionals to join our B2C and B2B teams.

Responsibilities:

• The Senior Operations Executive will play a crucial role in supporting the Head of Operations to drive operational excellence. This role provides the opportunity to set the right processes, enhance operational efficiency, and work closely with key stakeholders across various departments such as Tech, Business, Product, Marketing, and Compliance. You will have high exposure to cross-functional teams and play a pivotal role in ensuring seamless collaboration and the implementation of strategic initiatives.
• Operational Support: Assist the Head of Operations in executing and managing daily operations, ensuring alignment with organizational goals and objectives.
• Data Analysis & Reporting: Gather, analyze, and present operational data to support decision-making, provide insights, and ensure smooth workflow execution.
• Process Improvement: Collaborate with the Head of Operations to identify areas for process improvement and efficiency enhancement, implementing changes as needed.
• Team Coordination: Support the Head of Operations in managing cross-departmental teams, ensuring seamless communication, task delegation, and operational efficiency.
• Project Management: Assist in planning and overseeing operational projects, ensuring timelines, budgets, and objectives are met in line with the overall strategy.
• Compliance & Risk Management: Help ensure that all operational processes comply with company policies, industry regulations, and risk management protocols, supporting the Head of Operations in mitigating potential risks.

Requirements:

• 3 to 5 Years of Experience in Operational Roles: Proven experience in operational roles such as tech operations, customer service, or similar, with a strong understanding of business processes and the ability to handle day-to-day operations. Experience in supporting senior leaders in managing complex operational functions is a plus.
• Basic Project Management Skills: Competency in managing small to medium-sized projects, from planning to execution, ensuring timelines, budgets, and objectives are met. Ability to support the Head of Operations in overseeing larger-scale projects and initiatives.
• Strong Communication & Stakeholder Management: Excellent interpersonal and communication skills, with the ability to effectively manage relationships across various departments, as well as liaise with external partners. Capable of ensuring alignment between the Head of Operations and stakeholders.
• Analytical and Problem-Solving Skills: Ability to analyze operational metrics and data to provide insights to the Head of Operations, identifying opportunities for process improvement and streamlining activities. Skilled at presenting data-driven recommendations for decision-making.
• Collaboration: Experience collaborating with and coordinating cross-functional teams, ensuring that all departments work in harmony towards achieving operational goals. Ability to support the Head of Operations in managing and mentoring team members.
• Adaptability & Agility: Capacity to adapt quickly in a fast-paced, changing environment, helping the Head of Operations respond to emerging challenges and shifting priorities effectively. Flexibility to support various operational functions as needed.
• Process Improvement Mindset: A proactive approach to identifying inefficiencies and suggesting operational improvements. Ability to assist the Head of Operations in driving continuous improvement initiatives across the organization.
• High Attention to Detail & Organizational Skills: Strong organizational abilities to help manage multiple tasks, priorities, and projects, ensuring the Head of Operations has the support needed to keep operations running smoothly and efficiently.

Nice to haves:

• Experience in fintech industry, such as payment or cryptocurrency is a plus.
• Experience of implementing BI tools, such as Tableau, Google Data Studio, or Power BI is a plus.
• Education from business administration or the relevant experience is a plus.

Perks & Benefits

• Competitive total compensation package
• Various team-building programs and company events
• Comprehensive healthcare schemes for employees and dependants 
• And many more! Apply and let us tell you more!

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. BTSE is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.

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