Watu Credit Jobs

Senior Operations Analyst

Watu Credit

Senior Operations Analyst

Posted Yesterday

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Kampala, UGA

In-Office

Senior level

Fintech • Software • Financial Services

The Role

Execute and oversee daily operational tasks, monitor internal tools, support process audits and compliance, prepare and maintain operational reporting and dashboards, deliver training on tools, and identify and implement process improvements and automation opportunities while collaborating with cross-functional teams and supporting the Operations Control Manager.

Summary Generated by Built In

Job Overview

1. Job Title

Senior Operations Analyst

1. Job Code

COE-W05-02

1. Job Family/Function

COE-Operations Development, Optimization & Analytics

1. Direct Manager / Reporting to

Operations Control Manager

1. Seniority Level

Senior Level

1. Job objective (Purpose, Engagement, and Delivery)

Purpose: To execute daily operational tasks accurately and in line with established procedures, monitor internal tools, support process audits, and assist in identifying areas for improvement across business operations.Engagement: To work with the Operations Control Manager and cross-functional teams, carrying out follow-ups on operational issues, sharing findings and recommendations, and supporting training sessions on internal tools for internal users.Delivery: To complete assigned operational tasks and follow-ups on schedule, participate in process audits and compliance checks, maintain up-to-date process documentation, monitor tool availability, prioritize daily initiatives based on business needs, and assist in preparing operational reporting tools.

Key Responsibilities and Duties

1. Core Responsibilities

1. 1. Daily Operations and Task Execution: Execute daily operational tasks with precision, carry out follow-ups on operational issues to support timely resolution, and prioritize daily initiatives based on business needs to maintain efficient operation workflows.
  2. Process Compliance and Documentation: Participate in regular process audits to ensure compliance with established procedures, ensure daily and monthly checks and controls are adhered to, and maintain current and accurate documentation of processes and procedures.
  3. Tool Monitoring and Training Support: Monitor the status of internal tools, troubleshoot issues, and escalate problems when necessary to maintain continuous tool availability, and organize and assist in providing training sessions on internal tools for internal users as needed.
  4. Process Improvement and Reporting: Collaborate with the Operations Control Manager to identify areas for improvement in business processes, contribute insights during process reviews, communicate findings and recommendations to cross-functional teams and management, and assist in preparing reporting tools for operational functions.

1. Specific Tasks By Seniority Level

Step A - Job Title at Senior Level: Senior Operations Analyst

1. 1. Operational Task Execution: Execute all daily operational tasks independently and consistently, with full accuracy and no supervision required.
  2. Operational Issue Resolution: Resolve complex operational issues independently, managing escalation processes and ensuring timely closure without guidance.
  3. Process Audit and Compliance: Support process audits and contribute to the ongoing development and maintenance of the audit framework based on accumulated experience.
  4. Process Improvement: Identify and recommend practical improvements to business processes independently, drawing on operational experience to support the Operations Control Manager.
  5. Training Delivery: Organize and deliver training sessions on internal tools, drawing on operational expertise to support effective knowledge transfer to internal users.
  6. Reporting: Independently prepare and maintain accurate reporting tools for operational functions.

1. Other Tasks

The Employee is also responsible for other tasks which include:

1. 1. Continuous Improvement: Proactively identify, suggest, and implement process improvements to enhance efficiency and effectiveness, and participate in the review or development of processes, policies, and related frameworks across the organization.
  2. Innovation and Automation: Contribute to initiatives focused on process automation and service innovation.
  3. Information Security: Strictly adhere to confidentiality, data security policies, and relevant regulations.
  4. Process Ownership (as assigned): Assume process ownership and/or management responsibilities as assigned, in accordance with the iQMS and ISO standards.
  5. Ad Hoc Duties: Undertake other reasonable tasks and projects as directed by the Direct Manager.

1. Employee Responsibilities

Employee is responsible for:

1. 1. Task Completion and Accountability: Fulfill assigned tasks and duties with a high degree of responsibility, efficiency, and accuracy, ensuring timely delivery.
  2. Performance Standards: Consistently meet or exceed established task performance requirements and quality standards.
  3. Proactive Understanding: Clearly understand task requirements and expectations before commencing work, seeking clarification when needed.
  4. Transparent Communication: Promptly inform the Direct Manager of any potential risks or issues that may impact task completion or performance standards.
  5. Resource Management: Utilize company resources, including equipment and technology, responsibly and maintain their proper functioning.
  6. Compliance and Conduct: Adhere to the Employment Contract, local legislation, and all company policies, procedures, and instructions, and proactively familiarize themselves with any changes as communicated, while maintaining ethical conduct at all times.
  7. Responsibility for Outcomes: Take responsibility for the outcomes of their work, including any damages or losses resulting from negligence or failure to fulfill duties appropriately.

Qualification/ Experience / Knowledge per Professional Development Step
Achieved experience for the different steps. All education and experience that is stated for previous steps are valid for next step where nothing stated in the table down below.Education levelBachelor’s degree in Business Administration or another relevant field; or a Bachelor’s plus 2 additional years of experience in a financial institution; IT skills are an added advantage.Technical Skills

Advanced Microsoft Excel and Google Sheets (Pivot Tables, Power Query, Complex Formulas, Dashboards, Data Validation)
SQL for Data Extraction, Transformation, and Analysis
Data Cleaning, Validation, and Quality Assurance
Data Analysis and Interpretation
KPI Development, Tracking, and Performance Analysis
Dashboard Design and Reporting (Looker Studio/Data Studio)
Business Intelligence and Data Visualization
Large Dataset Management in cloud-based analytics platforms such as BigQuery
Operational Metrics and Productivity Analysis
Microsoft Word and Google Docs
Microsoft PowerPoint and Google Slides
Google Apps Script

Language levelEnglish: C1Previous experience (in similar position)3+ yearsPersonal characteristics and skills

Analytical thinking. Possesses a strong ability to structure problems and find solutions.
Able to work independently
Possesses innovative thinking, problem-solving skills and presence of mind.
Track record of success in their role e.g. promotions to, demonstrable experience in exceeding results in their role
Continuously works on their personal and professional development
Excellent communication skills. Able to distil information and understand the way to communicate to different audiences to get results.
Eager to learn
Detail-oriented and precise
Analytical and structured
Flexible, innovative, and a fast learner
Collaborative team player
Goal-oriented and responsible
Customer-focused (both internal and external)
Displays ownership
Respectful
Acts with integrity
Empowered and embraces learning/growth
Problem-solving
Strong conceptual, analytical, and critical thinking
Embraces, leads, and embeds change
Effective verbal and written communication skills; able to adapt style to different audiences
Proactively recommends improvements and innovative ideas to increase business efficiency.

Skills Required

Bachelor's degree in Business Administration or related field (or Bachelor's + 2 years' experience in a financial institution)
3+ years previous experience in a similar operations or analytics role
Advanced Microsoft Excel (Pivot Tables, Power Query, complex formulas, dashboards)
Proficiency with Google Sheets and Google Apps Script
SQL for data extraction, transformation, and analysis
Experience with dashboarding/BI tools (Looker Studio / Data Studio) and data visualization
Experience with cloud analytics platforms such as BigQuery and large dataset management
Data cleaning, validation, quality assurance, and KPI development/tracking
English language proficiency (C1)
IT skills (general)

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The Company

2,322 Employees

Year Founded: 2015

What We Do

Watu is an asset financing company revolutionising financial inclusion across the globe. We are building an ecosystem for unbanked and underserved individuals by providing access to mobility and connectivity assets that enhance digital literacy, economic growth, quality of life and opportunity. So far, Watu has provided over 2 million loans across 8 countries and has positively impacted the lives of more than 8 million people. Watu actively promotes financial literacy and independence, the adoption of digital payments, and increased regulatory and safety compliance. Currently operating in: DRC | Kenya | Nigeria | Rwanda | South Africa | Sierra Leone | Tanzania | Uganda