Senior Operations Analyst (They/She/He)

If you're here, it's because you're looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We'll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries.

Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

💪 Our career development philosophy.  

🤝 Our commitment to being a force for good. 

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.

YOUR WORK-LIFE OPPORTUNITY:

Join our team and become an integral part of Glovo's Global Operations! We provide a dynamic and challenging environment filled with numerous opportunities for growth and development.

Couriers are the cornerstone of Glovo's marketplace. We are seeking a Senior Analyst who can strike the perfect balance between creativity and data-driven precision, turning seemingly impossible projects into reality.

In this role, you will be responsible for delivering insights and data to drive the core strategies of the Courier Supply Excellence team. By leveraging analytics, you will be globally in charge of the Glovo bad weather management, from technical weather detection to identifying methods to enhance courier engagement while maximizing profitability. The KPIs you will influence are crucial to operations, as every decision made will directly affect the whole operational investment during bad weather. 

BE A PART OF A TEAM WHERE YOU WILL:

• Oversee the consolidation and implementation of the company's bad weather bonus strategy.
• Support in defining the global strategy and key initiatives to win during bad weather.
• Ensure the strategy is effectively communicated and consistently applied across all locations.
• Proactively address key challenges at local, regional and global levels.
• Monitor and assess the effectiveness of the strategy, making adjustments as needed to meet Glovo KPIs.
• Provide regular updates and reports to leadership on project status and any arising issues.
• Develop analytical frameworks and models, while effectively communicating with the entire department.
• Dive deep into data to identify key factors and actions to improve KPIs, taking accountability for outcomes.
• Evaluate strategic opportunities, performing a broad range of quantitative analyses and A/B tests.
• Understand and address local and regional needs by stepping into the shoes of the couriers and truly understanding their perspective.

YOU HAVE

• Degree in Engineering, Maths or any data driven domain.
• +2 years of work experience providing internal teams with the necessary data to make the right decisions and proven experience on actionate those insights (this is a must).
•  Banking / financial/consulting background is a plus. 
• Strong analytical and coding skills: Python, SQL and Excel proficiency (or extensive coding experience), and BI platforms experience (Looker, Tableau, PowerBI,…)
• Strong strategic vision and business mindset.
• Excellent problem-solving and analytical skills. Comfortable to break down complex problems into solutions.
• Comfortable working in a high-growth and high-performance environment, dealing with ambiguity while maintaining a positive mindset.
• Exceptional verbal and written communication skills (English is a must)
• Proactive, organized, and obsessed with detail.

We believe driven talent deserves:

• 🌟 An enticing equity plan that lets you own a piece of the action.
• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 💳 Cobee discounts on transportation, food, and even kindergarten expenses.
• 🏊 Discounted gym memberships to keep you energized.
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 👪 Enhanced parental leave, and office-based nursery.
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!